DEPARTMENT OF CHILD SAFETY

The Arizona Department of child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for all Arizona’s children through prevention, services, and support.

ADMINISTRATIVE ASSISTANT 3

Job Location:

FOSTER CARE SUPPORTS
3003 N Central Ave Phoenix, AZ 85012

Posting Details:

Salary: $16.6320 HRLY/$34,594.56 Salary 

Grade: 17

Closing Date: May 23, 2025

Job Summary:

The Foster Care Support Administrative Assistant 3 reports to the Caregiver Support Supervisor and provides support services of considerable difficulty to the Foster Care Support Team. This includes the Concerns Team and the Licensing Team as needed. This position answers all emails in the Adoption Certification inbox, processes certifications and manages the Adoption Registry. This position handles the state ID inbox and issues all state IDs to foster youth. This position is also responsible for Adopt US Kids and the warmline with taking live calls daily.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

• Provides prompt and thorough information via telephone, letter and email to out-of-home providers through the
  Warmline. Ensures that the families are provided excellent customer services. Assists in resolving the families' needs, problem solves their need and ensures that a resolution is found even if outreach to another area is
  needed.
  
• Maintains the Adoption Certification inbox daily and processes all certifications. Ensures that the adoption registry is up to date. Sends out emails monthly to let agencies know which families are on the registry.
  
• Maintains the State ID inbox daily and processes all state IDs. Ensures the state IDs are logged properly on a spreadsheet. Manages the Adopt US Kids database.
  
• Prepares weekly huddle board updates.
  
• Other duties as assigned as related to the position.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

• Office professional principles and practices
  
• Microsoft Office: Word, Excel, PowerPoint and Outlook
  
• Business English, grammar and spelling
  
• Computer applications
  
• Terminology of Arizona's child welfare system processes and foster care system

Skills in:

• Verbal and written communication
• Gathering data and generating statistical reports
  

Ability to:

• Plan, coordinate, analyze and establish priorities
  
• Maintain confidentiality
  
• Coordinate meetings
  
• Problem solve
  
• Learn administrative and managerial skills
  
• Learn DCS Policies and Procedures
  
• Establish and maintain effective working relationships with young adults and within DCS
  
• Multi-task
  
• Remain calm and focused on a solution through problem solving quickly to avoid further higher level complaints
  
• Learn Guardian to navigate through customer's concerns and find solutions

Selective Preference(s):

Must be bilingual in English and Spanish.

Pre-Employment Requirements:

Must be able to secure and maintain clearance from DCS Central Registry.

Must be able to secure and maintain an Arizona Fingerprint Clearance Card.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successf