Hotel Building Engineer

About Kasa

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.

Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences.

The Role

Kasa is seeking a Building Engineer who will be responsible for providing specialized support for all building systems maintenance and facility operations of Studio Haus East 6th, Austin, by Kasa.  This includes a focus on identifying opportunities for improving equipment reliability and enhancing quality. This role will demand time spent on the ground "living the business" with extreme detail orientation, but will also require analytically rigorous strategic thinking to guide the property and Kasa teams.   This role will report to the Operations Manager and work closely with the West Portfolio team.  

About the Team

This role is in our Portfolio Operations department. Our mission is to ensure our guests have a seamless in-unit experience. Our team members are located all over the country, have diverse backgrounds, and come from many different industries. Everyone joined Kasa because they are passionate about delivering high-quality standards to ensure that our guests love their experience while staying with Kasa.  

Day in the life of a Kasa Building Engineer

Like any Ops role, you should expect to have a number of competing priorities on a given day or week. This position relies on experience and judgment to plan and accomplish goals with a wide degree of autonomy, creativity, and cost-effectiveness.   Key Responsibilities:

• Actively provide technical engineering support for the on-site team regarding the operation, improvements, replacements, and/or upgrades for building systems and equipment.
• Identify and recommend potential building systems-related projects.
• Lead efforts involving preventative maintenance requirements, process improvements, standards review and troubleshooting, equipment selection, and service vendors.
• Assist the Portfolio Operations Manager with reviewing price quotes for the procurement of parts, services, and labor for ongoing property maintenance and special projects.
• Understand existing elevator and fire/life safety systems maintenance, making recommendations for process or capital improvements, and assisting in project management of modernization of any of these systems.
• Maintain records related to property permits, licenses, and environmental requirements.
• Support Operations Teams with Quality Initiatives related to Maintenance and Upkeep for the property.
• Ensure guest satisfaction and complete day-to-day services required to maintain a high level of guest satisfaction.

In one year, you will succeed at Kasa by having:

• Become an invaluable resource to our team regarding property facilities operation and upkeep
• Earned the trust of cross-department leaders and managers to be a valued and reliable partner for Kasa's experimental property efforts
• Established at least one new tool or process that increased Kasa quality standards
• Implement a standardized process for recurring yearly preventative maintenance tasks for individual units and the entire property

Experience

• Minimum 4 years of experience providing facilities support in the commercial, multi-family, or hospitality industry
• Strong working knowledge of all building systems, including but not limited to MEP, commissioning, life and fire safety, elevator modernization, HVAC, and other centralized systems
• You are data-driven, with metrics on your mind, and can interpret and analyze financial and non-financial data
• You have a high level of independence and can make thoughtful decisions, even in fast-paced and ambiguous operating environments
• You are obsessive about clear documentation of learnings, and always approach a problem with the mindset of how you could scale the solution to 100x the size
• You communicate with clarity and empathy and can deliver impactful pres