SVP, Implementation and Delivery

Join one of the nation’s leading and most impactful health care performance improvement companies. Over the years, Health Catalyst has achieved and documented clinical, operational, and financial improvements for many of the nation’s leading healthcare organizations. We are also increasingly serving international markets. Our mission is to be the catalyst for massive, measurable, data-informed healthcare improvement through:

• Data: integrate data in a flexible, open & scalable platform to power healthcare’s digital transformation​

• Analytics: deliver analytic applications & services that generate insight on how to measurably improve​

• Expertise: provide clinical, financial & operational experts who enable & accelerate improvement​

• Engagement: attract, develop and retain world-class team members by being a best place to work​

SVP, Implementation and Delivery 

Department: Technology 
Location: Remote (US) 
Travel: 15-25% (client sites, team meetings, industry events) 

**This position is currently not eligible for visa sponsorship**

The Opportunity 

Health Catalyst is seeking a leader that will continue our work of creating a consolidated delivery organization to drive predictable, scalable implementation across our growing product portfolio. The SVP of Implementation and Delivery will architect and lead this transformation, unifying previously siloed delivery teams into a high performing organization with shared accountability, standardized processes, and a culture of continuous improvement. 

This is a ground-floor leadership opportunity to build something transformative. You'll consolidate delivery verticals including Interoperability implementation, DOS Data Products, Data Pipeline Services, and the DOS to Ignite migration team into a unified function that sets the standard for healthcare technology delivery.  

Portfolio Scope: 

• Leading delivery professionals across multiple product lines 
• Managing $30+ million annual project portfolio 
• Serving 1000+ healthcare system clients nationwide 

What You'll Do 

Strategic Leadership 

• Establish a unified delivery vision that creates a single culture of accountability and ownership across all implementation teams, transforming disparate delivery verticals into a cohesive, high-performing organization 
• Design and implement a standardized project governance framework with clear KPIs (on-time delivery, on-budget execution, scope adherence, quality standards) and real-time portfolio visibility 
• Lead organizational change management using proven frameworks to transition teams to standardized practices, ensuring leadership buy-in and minimizing disruption 
• Integrate future acquisitions into the delivery organization, evaluating their processes for best practices while extending Health Catalyst's methodologies to new team members 

Operational Excellence 

• Create intervention protocols with defined escalation pathways and communication standards for when projects deviate from time, budget, or quality targets, eliminating ambiguity for clients and team members 
• Normalize delivery patterns for teams through actionable improvement plans with clear timelines to achieve repeatable, predictable delivery 
• Drive continuous improvement in high performing teams through quarterly OKRs, demanding measurable gains in delivery speed without compromising quality 
• Maintain quality standards as delivery accelerates by tracking post deployment support tickets and client satisfaction metrics 

Collaboration & Client Engagement 

• Develop formal collaboration protocols with Platform & Product Development, Analytic Services, and Strategic Account Executives to ensure seamless delivery 
• Engage directly with healthcare system executives (CIOs, CMIOs, CFOs) to ensure client satisfaction and support strategic account growth 
• Champion feedback loops that continuously improve delivery methodology based on team insights, client input, and industry best practices 

What You Bring 

Required Qualifications 

• 10+ years of progressive leadership experience in technology implementation, professional services, or delivery management 
• 5+ year