Human Resources Director

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future.

The Role

The U.S. government is a long‑standing customer that relies on our critical infrastructure to support mission‑essential operations. To meet the unique demands of government customers - including urgency, regulatory compliance, security, and excellence in execution, we have established a dedicated, stand‑alone Public Sector business unit. This structure enables focused investment in the people, processes, technology platforms, and security clearances required to operate effectively in a complex regulatory environment. The Public Sector business unit is designed to ensure strong alignment to government priorities while maintaining the highest standards of security, compliance, and operational rigor.

 

The HR Director – Public Sector serves as the senior people and culture leader for Lumen’s Public Sector business unit, partnering closely with executive leaders on workforce strategy, leadership effectiveness, and organizational capability in a highly regulated, security‑sensitive environment. The Public Sector unit includes sales, customers success, solutions engineers, operations and product roles and therefore needs to work closely with Lumen Enterprise Operations and Lumen Technology and Product organizations. As such, the HR Director needs to work across the company with peers to ensure the plans are holistic.

 

This role is directly accountable for end‑to‑end people and culture responsibilities across the business, including day‑to‑day executive partnership, workforce planning, talent management, and change leadership, operating with elevated scope, influence, and accountability reflective of the organization’s complexity and risk profile.

Work Location

Fully remote position open to candidates based anywhere in the U.S.

The Main Responsibilities

Executive Partnership & Leadership Effectiveness

• Serve as the primary people and culture advisor to SVP‑ and VP‑level leaders within the Public Sector organization. As required, also work with EVP and VP of HR on critical cross-company Public Sector priorities.  
• Build strong, influential relationships with leaders to strengthen leadership effectiveness, team performance, and organizational health.
• Coach senior leaders through complex business challenges, organizational shifts, and leadership transitions.

Workforce Strategy & Organizational Capability

• Partner with Public Sector leaders to translate business strategy into actionable workforce plans, including talent needs, succession planning, and capability development.
• Provide insight and guidance on organizational design to ensure structures, roles, and ways of working support business priorities.
• Leverage workforce data and analytics to identify trends, anticipate future needs, and inform decision‑making.

Change Leadership & Transformation

• Lead people strategy and change support for cross‑functional workforce transitions into the Public Sector organization.
• Guide leaders and teams through periods of transformation with clarity, consistency, and a strong focus on engagement and performance.
• Support a culture of agility by helping leaders adapt to evolving business, regulatory, and customer requirements.

Culture & Talent Enablement

• Champion Lumen’s values and embed them into leadership practices, decision‑making, and organizational norms.
• Ensure effective implementation of enterprise talent programs in ways that meet the unique needs of the Public Sector environment.
• Provide high‑touch onboarding and integration support for new senior leaders to accelerate impact and alignment.

Enterprise Partnership

• Act as the key connector between Public Sector leadership and HR Centers of Excellence, ensuring leaders are supported by the right expertise at the right time.
• Partner with HR Solutions and COEs to deliver integrated people solutions aligned to business needs.
• Provide feedback to HR partners to continuously improve programs and services supporting regulated and complex organizations.

What We Look For in a Candidate

• Bachelor’s degree, or equivalent experience
• 10+ ye