Field Service Mechanic – Remote Work

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Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufacturers of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity.

With years of experience supporting the metalworking community, Haas Factory Outlet Trident is the best-in-class and exclusive distributor for Haas Automation CNC machine tools and rotary products. We’re proud to represent America’s largest machine tool builder, offering a complete range of 5-axis universal machining centers, vertical machining centers, horizontal machining centers, CNC lathes, CNC mills, rotary tables and 5C collet indexers. All Haas products are built to deliver high accuracy, repeatability and durability.

HFO Trident is seeking a team oriented and ambitious CNC Field Service Technician for our Connecticut territory.

HFO Trident is a division of Morris Group, Inc., one of the largest machine tool distribution networks in North America.

Job Responsibilities:

The CNC Field Service Technician shall have an extensive understanding of electrical, pneumatic, and hydraulic schematics to effectively detect and resolve issues with electrical and mechanical components. Duties include, but are not limited to:

• Traveling to customer sites to install, troubleshoot, repair and maintain all machine tool equipment and controls for customer organizations.

• Use machine tool manuals, technical documents, internal and vendor resources to research machine issues.

• Ensure accurate documentation is completed and submitted to the office and customer regarding the status of machine issues, repairs, and installation.

• Promoting and performing preventative maintenance on customer machine tool equipment and conducting after-sales technical support and training.

• Possessing and maintaining an in-depth knowledge of machine tool industry and product lines represented by the company.

Other Functions:

• Perform related duties as required

The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific lists of responsibilities does not exclude them from the position if the work is similar or a logical assignment to the position.

Job Qualifications and Proficiencies

• Self-motivated positive attitude with a willingness to learn complex tasks with on-the-job training and all supporting documents.

• Experience in mechanical/electrical repair of diesel engines, generators, automotive, industrial machinery, HVAC, EDM/Laser/Waterjet/CNC machine tools; Haas CNC Repair background a plus.

• Intermediate to sophisticated proficiency in Microsoft Office Suite.

• Ability to read and interpret drawings and schematics.

• Excellent customer service, technical, communication, and presentation skills.

• Ability to meet the physical requirements of the job.

• Flexible hours and frequent travel, including driving throughout the New England regional territory.

What’s in it for You:

We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:

• Competitive starting salary

• Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance

• Paid Time Off, starting with 23 paid days off in your first year.

• 10 Company Paid Holidays

• 401(k) retirement plan with company contribution

• Tuition reimbursement

• Employee appreciation events and perks

• Employee Assistance Program

Mental and physical requirements:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be highly mobile, able to access all areas of the premises.

• Ability to concentrate and remain focused while prioritizing multiple tasks, respons