Spravato Case Manager - Rockville (Backfill)

About Us

Neuronetics, Inc. is a leading mental health company dedicated to transforming lives through innovative treatments. Now joined with Greenbrook Mental Wellness Centers, we offer FDA-cleared NeuroStar® TMS and Spravato® therapies for major depressive disorder and treatment-resistant depression across 95+ clinics nationwide. Together, we’re expanding access to life-changing care—combining cutting-edge technology with clinical expertise to make a real impact in the mental health space.

Transform Lives: Join Greenbrook Mental Wellness Centers as a Dedicated SPRAVATO® Case Manager in Rockville, MD!

At Greenbrook Mental Wellness Centers, a subsidiary of Neuronetics, Inc., we believe in a world where everyone has access to innovative and effective mental health care. As a leader in providing cutting-edge treatments like SPRAVATO®, we are seeking a compassionate and detail-oriented SPRAVATO® case manager to play a critical role in our mission. In this key role, will be the trusted guide who navigates the complexities of insurance, scheduling, and logistics, clearing the path so our patients can focus on their health.

If you're patient-focused and thrive in a collaborative environment, apply now for this full-time, Monday-Friday position!

Why Join Our Team?

• Real Impact: Directly support patients on their journey to recovery through innovative Spravato (esketamine) treatment.

• Competitive Compensation: Earn $23-26/hour (based on your education and prior experience).

• Comprehensive Benefits: Enjoy a generous package including 401(k) with company match, paid time off, and comprehensive medical, dental, and vision benefits.

• Dynamic Environment: Be part of a team focused on providing exceptional care in our Rockville center.

What You'll Do:

• Patient Advocacy: Manage the full patient case cycle for SPRAVATO® treatment, from initial consultation scheduling to post-treatment follow-up.

• Insurance & Billing: Handle all insurance authorizations, appeals, and follow-up, acting as a liaison between providers, patients, and insurance payers.

• Operational Excellence: Maintain provider schedules, coordinate initial script orders, and manage patient documentation in our EHR systems (AdvancedMD and Salesforce).

• Reporting & Analytics: Compile and present key performance indicators (KPIs) to leadership, tracking patient conversions, treatment counts, and insurance outcomes.

• Regulatory Compliance: Maintain knowledge of evolving insurance criteria and communicate relevant changes to key stakeholders. Adhere to all federal and state compliance requirements, including HIPAA and company policies

What You'll Bring to the Team:

• Clinical & Technical Aptitude: Clinical interviewing, clinical case management, experience with controlled substances and/or TMS/Esketamine administration preferred but not required.

• Technology Proficiency: Familiarity with EMR/EHR systems and Microsoft Office applications is preferred. Knowledge of billing software is a bonus.

• Collaboration & Communication: Experience working directly with MDs and strong communication skills are valued. Dedicated to collaborative teamwork and creative problem-solving.

• Adaptability & Growth: Ability to prioritize and manage multiple responsibilities with a focus on time and change management. Excellent organizational skills with acute attention to detail. Enthusiastic self-starter with a willingness to learn and provide flexible support.

• Patient Care Excellence: Capacity to maintain professionalism and compassion with a diverse patient population in a mental health setting.

• Experience: At least 1 year as a Certified Medical Assistant, Medication Technician, or Nursi