Front office/Customer Experience Associate(Αthens,onsite)

Do you want to start a journey in the hospitality industry as a Front Office/Customer Experience Associate in cooperation with one of the leading companies in the market?

Manpower Group Greece, on behalf of its client leading in its industry, is looking for a passionate Front Office/Customer Experience Associate who knows exactly how to make the most out of the clients’ experience!

Responsibilities:

• Communicate with potential customers, in English or Greek, to book tours, provide knowledgeable answers to questions about our services, pricing, and availability
• Manage walk-in customers, upsell products, and prepare simple offers
• Build sustainable relationships and trust with customers through open and interactive communication
• Handle customer complaints swiftly, provide appropriate solutions and alternatives; follow up to ensure resolution
• Ensure the company’s policies and security requirements are abided by
• Prepare customer contracts based on existing templates
• Complete the start-of-day and end-of-day checklists, as well as regularly check the facilities for damages
• Monitor inventory of assets and order office supplies in due time
• Ensure proper mail recording
• Keep updated records of office expenses and costs
• Handle petty cash
• Coordinate with vendors
• Manage community events

Requirements

• 4 years of proven customer support experience or experience as a client service representative
• English professional level (verbal and written)
• Proficient with computers or Computer Skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
• Familiarity with CRM systems is a plus

Benefits

• Gross Monthly Salary: 1.700 €
• Efficient training
• Accessible office location (Akadimias)
• Friendly & Modern Environment
• Standard (morning) working hours (09:30-18:00)
• Indefinite Contract
• Laptop & Headsets provided by the company