Fiber Field Service Manager

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

The employee in this role manages field service jobs (consisting of labor for installations, retrofits, and/or repair) with the goals of profitable execution, business growth, and customer satisfaction.  The role will have the primary responsibility of project execution, customer interaction, and vendor support of field service projects.  Additionally, the role will support Product Managers in development and sales of these scopes.  The employee will represent ANDRITZ to our customers, showcasing the company’s core values.

Primary Job Responsibilities and Duties

• Properly execute field service jobs:
  • Safety is a priority.  Work is performed to mill, industry, and ANDRITZ safety standards at a minimum
  • Understand mill safety requirements and communicate to subcontractors
  • Understand work scopes in detail and clearly communicate to subcontractors
  • Complete agreed upon scope to mutual customer and ANDRITZ satisfaction
  • Completed scope on-budget and on-schedule
  • Regularly communicate with mill contacts and Product Managers to ensure project expectations are understood
  • Ensures proper supervision is on-site during field work.  This may include requiring the employee to be on-site.
  • Attend mill-required pre-outage meetings
  • Work with ANDRITZ Project Manager to issue POs in a timely manner and review project execution.

 

• Field Service Sales Support
  • Works with Product Managers to develop work scopes
  • Issues RFQs and obtains vendor quotes for estimates
  • Issues Field Service proposals and estimates accurately and clearly
  • Reviews customer RFQs and performs site visits as required to accurately quote

 

• Business Development
  • Works with subcontractors to develop their skillsets
  • Works with ANDRITZ Field Rep employees to develop their skillsets
  • Identifies potential new subcontractors
  • Identifies potential improvements in products

 

The above responsibilities and duties are a guide for setting expectations to excel in the position.  The employee understands that notwithstanding the above primary responsibilities, additional secondary responsibilities may be required to support our customers or colleagues.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.