Senior Analyst - Customer Support, Datascope

Senior Client Support Analysts are a key and valuable link between our product & services offerings and our customers. Combining a good knowledge of capital markets and Content, with understanding of our products. CSAs will be responsible for providing Market Data support for LSEG Sales, Buy side trading, brokerage & exchange clients on multiple global and domestic workstations and various financial applications & content.

Client Support Analyst will respond to incoming Client questions regarding Refinitiv products and services. The incumbent of this role will maintain all aspects of the customer relationship, assisting clients in various data and account service via Phone / emails. Client Support Analysts will be managing all post-Sales queries received from our existing customers.

• Primary role is to work with Equity/Commodity managers, Portfolio Managers, Research Analysts from various firms and Global Banks to assist with navigation, LSEG products and assisting with data search and identifying any data errors, assisting in building portfolios and portfolio analysis/maintenance. This could entail escalating/referring the problem to a "Content" support group or the technical support desk.
• Basic skills to Interpret and analyse the equity market requirements and provide right resolutions and workarounds in specific situations.
• Help Customers realize full potential of the application and provide references & solutions to maximize application utilization.
• Deliver solutions to customer application questions with regards to navigation, functionality, content, data quality & entitlements using LSEG Products.
• Collaborate with various LSEG departments (Technical Support, Content, entitlements, feed support, sales, training) to resolve client questions/problems Closely work with Account Managers, Relationship Managers, Technical Account Managers, Strategic Account Managers and Dedicated Account Managers.
• Ability to speak to our clients intelligently and use their critical reasoning skills to identify the problem and solution quickly.
• Maintain log of problems by creating a ticket in the LSEG CRM application.
• Follow inquiry through to resolution and close the ticket when completely resolved.
• Engage Content Group or Product Specialist for any "enhancement requests".

Qualifications and Experience Required

• Able to work on shifting schedules.
• Ability to manage high pressure client situations and build trust with the clients.
• Ability to communicate well with internal and external stakeholders.
• Basic understanding of Markets (Equities, Portfolio Management etc.)
• Good interpersonal skills and client management skills.
• Self-motivated, "Find a way to get it done" attitude
• Good time management skills and attention to details
• Good data analysis skills Focused on service delivery
• Good business writing skills
• Good problem-solving skills

LSEG relies on diversity of culture and thought to deliver on our goals. Therefore, we seek hardworking, qualified employees in all our operations around the world−regardless of race, colour, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. LSEG is proud to be an Equal Employment Opportunity/Affirmative Action Employee.

Career Stage:

Associate

Compensation Information:

LSEG is committed to offering competitive Compensation and Benefits. The anticipated annual gross base salary for this position is between zł79,000 - zł118,600. Please be aware base salary ranges may vary by geographic location. In addition to our offered base salary, this role is eligible for our Annual Bonus Plan (”bonus plan”). Target Bonus % will be commensurate with role level and posted career stage. Individual salary will be reflective of job-related knowledge, skills and equivalent experience.

Benefits Information:

LSEG roles (excluding internships) are typically eligible for inclusion in our LSEG Benefits program. To view the benefits available for the role you're applying for, please click here. This document provides a list of benefits by country. Simply click on the country where the role is based to view the relevant details. If you have specific questions or would like further details, these can be discussed during your interview.

London Stock Exchange Group (LSEG) Information:

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