Service Administrator

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Summary/ObjectiveThe Service Administrator is responsible for maintaining accurate and on time reports and records relative to the service department’s operation and supporting the Service Manager and service department employees while exceeding customer expectations.Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintain the repair order process as directed by the Service Manager and/or Shop Foreman from opening to completion
• Prepare work orders for central warranty processor, including computation of charges, submission, and follow‐up
• Maintain service department files and records including service employee’s timecards
• Answer internal and external phone calls promptly and professionally
• Communicate repair status with customers daily
• Update customer profiles using equipment, hours, or other information from the customer work orders
• Maintain positive and professional working relationships with coworkers, management, and vendors with a constant commitment to teamwork and exemplary customer service 
• Perform all other duties as assigned by management in a professional and efficient manner
• Follow all safety rules and regulations and adhere to all policies and procedures as specified in company manuals and the employee handbook
• Participate in all company driven communication efforts including department meetings, electronic communications (email and text) and other related efforts
• Proactively seek and participate in available company sponsored training to develop skills and knowledge
• Maintain prompt and regular attendance according to department and company policies

Supervisory ResponsibilityThis position has no supervisory responsibilities.Work EnvironmentWhile performing the duties of this job, the employee regularly works in an office setting in or around service/parts departments and will be exposed to outside weather conditions, noise, vibration, fumes, odors, dust, electrical shock, toxic or caustic chemicals, heights and close proximity to moving mechanical parts.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is continuously required to sit and use hands for fine manipulation. The employee is frequently required to stand and lift/carry up to 10 lbs. The employee is occasionally required to walk, drive, bend, stoop, push/pull, reach above and lift/carry up to 50 lbs.Specific vision abilities required by this job include close, distance and color vision. While performing the duties of this job, the employee is regularly required to talk or hear at moderate noise levels.Position Type/Expected Hours of WorkThis is a full‐time position. Days of work are Monday through Friday. Over time and weekends, as necessary.Travel0%Job Requirements

• Excellent customer service skills
• 3+ years of administration experience preferred
• High school diploma or GED equivalent
• Strong computer and organizational skills
• Excellent oral and written communication skills
• General understanding of mechanical/technical terms preferred
• Basic understanding of financial principles related to service department operations
• Knowledge of service process and procedures preferred

Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Compensation: $20.00 - $22.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Beard Equipment Company was founded in 1970 by William B. Beard Sr. as a John Deere Construction and Forestry dealer. The first dealership was located in Pensacola, Florida. Operations grew to include Panama City in 1972, Mobile, Alabama in 1982, Freeport in 2004, Jacksonville, Lake City and Palatka in 2011, Tallahassee and Perry in 2014, and Ocala in 2015. Mr. Beard believed in taking care of customers and having agreements based on handshakes. He felt that the two most importan