Manager Front Store Inventory Process Evolution

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Manager of Front Store Inventory Process Evolution leads initiatives to optimize Front Store inventory management processes, including stock management, replenishment, ordering, and cycle counting. This role analyzes current practices, designs and implements streamlined, technology-enabled processes that improve efficiency, accuracy, automation, and reduce stock discrepancies. The position defines and reports on key performance indicators (KPIs), manages budgets for process evolution projects, and uses inventory data to analyze trends, turnover, and stock movement to identify improvement opportunities. The Manager also ensures accurate, consistent inventory records and processes that uphold brand standards and support a positive customer experience.

Primary Job Duties & Responsibilities:

Position Summary

The Manager of Front Store Inventory Process Evolution leads initiatives to optimize Front Store inventory management processes, including stock management, replenishment, ordering, and cycle counting. This role analyzes current practices, designs and implements streamlined, technology-enabled processes that improve efficiency, accuracy, automation, and reduce stock discrepancies. The position defines and reports on key performance indicators (KPIs), manages budgets for process evolution projects, and uses inventory data to analyze trends, turnover, and stock movement to identify improvement opportunities. The Manager also ensures accurate, consistent inventory records and processes that uphold brand standards and support a positive customer experience.

Primary Job Duties & Responsibilities 

• Lead end-to-end project management for new inventory processes and tools, including planning, objective setting, development, execution, and deployment in partnership with inventory, logistics, and other key stakeholders.   

• Synthesize complex data and enterprise analytics into clear leadership updates, reports, and presentations, defining and tracking KPIs to monitor performance, inform decisions, and continuously improve outcomes.   

• Develop job aids, training materials, communication plans, and knowledge articles in collaboration with Learning & Development, Retail Communications, IT, and business partners to ensure colleagues are confident and proficient with new tools and processes.   

• Drive change management and stakeholder influence by using metrics to monitor improvements, addressing implementation barriers, crafting communications for senior leaders and the field, and acting as a change agent who builds belief in new solutions.   

• Support strategic planning by creating strategies under Senior Manager guidance, setting timelines and accountabilities, leading cross-functional meetings with corporate and retail leaders, and championing innovation that balances growth with financial and operational risk.

 
Required Qualifications

• 5+ years’ experience in retail or a similar environment, with a proven ability to operate effectively in fast-paced, complex business models.

• 5+ years’ experience leading end-to-end initiatives (from strategy and planning through project management and launch), including creating new processes and technology solutions.

• 5+ years’ experience using root cause analysis and problem-solving to innovate operating procedures and drive optimal end-user experiences, while successfully leading through ambiguity.

• 5+ years’ experience leveraging strong communication and influence skills to collaborate with cross-functional team members and key stakeholders, including in a hybrid (remote/in-office) work environment

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• Advanced knowledge of change management techniques to drive adoption of new processes, with the flexibility to travel up to 25% based on business needs.

Preferred Qualifications

• 8+ years’ e