Senior Network Technician

Description

• Performs identified Move/Add/Change (MAC) activity to include all required network modifications both physical and logical. May include moving/adding connection in network closet and terminating port connections at the end location (desk/office/conference room, etc.). May include necessary changes within the switch to accommodate port activation.
• Perform as first responder to ITSM and Service Now problem tickets. Can include a variety of duties to include customer contact, problem identification, and research, taking corrective action, acquiring additional support, documentation, and problem closeout.
• Support other network personnel as required with the installation/modification of network infrastructure and components.
• Support during off-hours and weekends may be required for maintenance windows and break/fix.
• Monitors, controls, and isolates problems in a data communications network.
• Monitors all network activity.
• Activates/deactivates network lines according to established schedules.
• May perform first- and/or second-level problem determination first level is help desk.
• Interfaces with users and/or network vendors.
• Sets up and tests a variety of systems and hardware components prior to field deployment.
• Analyzes failed equipment according to established methods or procedures and determine whether equipment is repairable in-house or must be returned to the vendor for repair.
• Performs standard repairs and tests of components or equipment that can be repaired in-house.
• Tests incoming repaired items from vendor to ensure that repairs were properly done.
• Ensure compliance with standard IT security rules and regulations.
• Physically install network assets (i.e. switches, routers, firewalls, network tools & testing devices) in network closets and data center network cabinets including:

1. Logically configure network switches and tools/testing devices.
2. Complete patching of circuits into switches.
3. Perform network closet clean-up, switch port optimization, and survey work as needed.

• Operate network test equipment (layer 1-3).
• Monitor and take appropriate action from network alerts generated from management tools.
• Administer ITSM / Service Now network ticket queue. Respond, update, and close Remedy incident tickets (break/fix and service requests).
• Support network break/fix actions to restore service to customers. Meet network SLA and performance measurements.
• Provide customer interface communication skills. Take initial Tier 1 calls from customers and/or help desk.
• Administer network asset tool to help assist in data integrity. Administer network drawings and documentation tools.
• Support after-hour network change control maintenance windows as needed.
• Assist with other network personnel to maintain well organized network equipment storage areas.
• Assist with network equipment RMA activities as needed.
• Update and maintain AutoCAD and Visio drawings.
• Perform advance Cisco switch configuration from command line layer 2 and layer 3 configurations involving expert knowledge of the Cisco IOS IN AN ENTERPRISE environment.
• Work with facilities for new build outs of office spaces and new site for Network cabling Fiber, cooper, power, cabinets, racks and data closets. Work on budgeting, pricing out quotes and comparing quotes from cabling / electrical venders. This will include interacting with the customer and venders on a daily basis.

Requirements

• SECRET SECURITY CLEARANCE REQUIRED
• Five years of experience as a Network Technician, and a minimum of 3 years working hands-on.
• Previous experience in IT or other related fields.
• Fundamental knowledge of networking, hardware, and software.
• Ability to prioritize and multitask.
• Strong troubleshooting and critical thinking skills.
• Deadline and detail-oriented.
• Knowledge of HSRP, RPVST, EIGRP, BPDUs, Vlans, Trunks, and VTP.
• Advanced trouble shooting of complex switching problems for Spanning tree, vlans, ether channel and layer 3 routing protocols OSPF, EIGRP and BGP.
• Over 3 year Working experience of Cisco Wireless support of WAPs and WLCs in lightweight mode running multiple SSIDs and WLANS.
• Advanced knowledge of Single mode, Multimode fiber, cooper cat 6 and other layer 1 cabling trouble shooting including use of TDR and Fluke testers.

Desired Certifications

CCNA or CCENT certification preferred

Must be able to work Monday - Thursday, 10-hour shifts