Service Advisor

Award-Winning Bob Loquercio Auto Group is looking for a qualified, motivated and self-sufficient individual to join their team! If you are a self-starting professional ready to take your career to the next level, we have the opportunity you've been looking for. Satisfied customers are our top priority and we believe SATISFIED EMPLOYEES produce satisfied customers!

What We’re Looking For:

We are looking for a dedicated Service Advisor to help grow our booming service department and provide our customers with exceptional experiences. The ideal candidate will flourish in a fast-paced and professional workplace.

What We Offer: 

UP TO $8000 SIGN ON BONUS FOR EXPERIENCED CANDIDATES. CURRENT ADVISORS MAKING $150,000 ANNUALLY. 

• All brand new state of the art equipment
• Training and mentorship program
• Paid education
• Medical Plan
• Dental Plan
• Vision Plan
• 401(k) Savings Plan
• Basic Life Insurance
• Accident & Critical Illness Insurance
• Discounts on Products and Services
• Flexible Schedules
• Work Life Balance

Responsibilities:

• Greet customers in a friendly and professional manner, building trust and ensuring a positive service experience
• Accurately write repair orders, capturing customer concerns, symptoms, and vehicle history
• Communicate vehicle issues and repair needs clearly to both customers and technicians
• Provide clear estimates and get proper authorizations for service work and additional repairs
• Maintain up-to-date knowledge of Toyota factory warranties, recalls, and maintenance schedules
• Coordinate with the parts department and service technicians to ensure timely completion of repairs
• Conduct follow-up calls to update customers on repair status and confirm satisfaction after service
• Upsell recommended services and maintenance based on vehicle needs and inspection reports
• Ensure all documentation is complete, accurate, and compliant with Toyota and dealership policies
• Manage multiple repair orders efficiently, maintaining a smooth and organized workflow
• Stay current with Toyota certifications, product knowledge, and service advisor training
• Provide exceptional customer service and resolve complaints or concerns promptly and professionally
• Meet or exceed service department sales goals and CSI (Customer Satisfaction Index) targets
• Must be able to handle aftermarket warranty and insurance claims, including proper documentation and follow-up for approvals and payments
• Perform active delivery of vehicles by reviewing completed work with the customer and addressing any final questions
• Conduct post-service follow-up to ensure customer satisfaction and encourage future service visits
• Send VIDEO MPI to the customer in a timely manner as soon as the technicians complete the initial MPI inspection

Qualifications:

• Ability to work hard with limited supervision
• Must be able to manage in a fast-paced work environment
• Positive attitude
• High volume mentality
• Pass pre employment background check and drug screen

Looking for more information about careers with Bob Loquercio Auto Group? Visit our website by clicking the link below!

https://www.blautogroup.com/bl-careers.htm