Patient Advocate - Concierge Clinic

Description

Job Type

Full-time

Office Hours Monday - Friday 7:30 a.m. - 4:30 p.m., on call 24/7

Dallas, TX

Description

Position Summary

The Patient Advocate delivers exceptional customer service in our Platinum program which provides preventive, primary and acute care to members. The Platinum team is available 24/7 for medical assistance. Duties include but are not limited to scheduling appointments for internal and external services, documenting in the EMR, assisting physicians with medical services as directed, and assisting the program with administrative duties as assigned by the Executive Director of the program. The position requires the employee to be available, after hours and on weekends, to assist our members. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About Cooper Aerobics

Cooper Aerobics has been helping improve the quality and quantity of millions of lives through prevention since 1970. We inspire individuals to make good health a habit to live longer, healthier and more productive lives through our products and services.

• Cooper Clinic’s comprehensive physical exam gives patients an in-depth picture of their health and an action plan to improve it.
• Cooper Fitness Center is the fitness center of choice for members that belong to a healthy-living community, not just a gym.
• Cooper Spa helps bring life back in balance through relaxation and renewal services.
• Cooper Hotel & Conference Center provides guests easy access to all that Cooper Aerobics has to offer.
• Cooper Complete is a pure, potent vitamin and supplement line scientifically proven to improve well-being.
• Cooper Wellness Strategies takes the Cooper philosophies for individuals and transforms them to improve the physical and fiscal health of a company and its workforce.

Get Cooperized™

Essential Duties and Responsibilities

• Patient scheduling, documentation, billing, and referrals.
• Consistently provides superior internal and external customer service. 
• Organizes and maintains patient communication. 
• Collects patient history, vital signs and documents patient data into the EHR.
• Assists with prescription requests and refills
• Maintains a working knowledge of all services that are offered within the clinic as well as other services around campus.
• Maintains confidentiality of all clientele. 
• Completes duties on site with consistent, regular, and reliable attendance.
• Accomplishes other duties as assigned.

Requirements

Qualifications

• Excellent interpersonal and customer service skills.
• Strong organizational, time management and attention to detail skills.
• Professional appearance and demeanor
• Ability to work in group setting as well as work independently.
• Good computer skills and proficiency with Microsoft Office Suite.

Education and/or Experience

• Bachelor’s or associate degree preferred. 
• MA certification required or must be obtained within twelve months of hire. 
• Medical office or physician practice experience required
• Previous in-person customer service experience required
• Ability to work 24/7 on call required.

Cognitive Requirements

• Learn new tasks and remember processes
• Apply established protocols in a timely manner with minimal supervision
• Make timely decisions in the context of a workflow
• Maintain focus and complete tasks independently despite distractions
• Remain calm and professional in challenging situations
• Complete tasks in situations where productivity is measured
• Identify problems, develop solutions, and implement effectively
• Maintain focus and concentration to manage multiple tasks
• Read and comprehend instructions and write correspondence
• Effectively present information 

What we provide

• A culture focused on improving the quality and quantity of peoples’ lives
• Competitive pay
• Complimentary Cooper Fitness Membership for you and your spouse
• 401(k) matching
• Health benefits
• Generous holidays - including your birthday!
• Discounts on Cooper Complete supplements, The Coop (pro shop and boutique), Cooper Spa, Cooper Hotel and much more!
• Employee wellness program designed to help you meet your fitness goals and improve your quality life- You can also earn cash incentives
• Qu