Sr. SRE Systems Analyst

The range for this role is $80,000 - $109,000 

Actual base pay will be determined based on a successful candidate's work location, skills/abilities, experience, and education. This role includes opportunity to receive an annual bonus target of 10% of annual eligible earnings. Actual bonus amounts are determined by length of time in role, individual performance, and organizational performance. 

Interested candidates must be willing and able to work onsite 4 days per week in either our Melbourne, FL or Orlando, FL office.  

The Mission

At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief.

The Team

Everyone at Christian Care Ministry is in agreement with our Statement of Faith, which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God to the best of our ability.

The Job

The Sr. SRE System Analyst will partner with the Director of Production Support to define, implement, and drive best practices in for improving quality engineering solutions to meet ministry needs.  You will work closely with our business teams to identify areas for improvement  and support teams through production changes. Additionally, you will promote a strong production support culture by partnering with software engineering, security, and infrastructure to solve operational incidents and problems. This role will work closely with our scrum teams to ensure sustainable product quality throughout our SDLC. Primary responsibilities are to manage the production incident backlog, UAT process including assist with training employees, provide process enhancement and growth, manual testing during SDLC and production validation upon release, support of release process for software, and offer ongoing guidance for internal departments and external users.

This candidate will be passionate about supporting business users, delivering quality and possess a great work ethic. This candidate will also be working with other functions of the organization including support and business resources to improve

Essential Job Duties & Responsibilities

• Set up new development tools and environments for testing and user acceptance testing
• Understand the needs of stakeholders and conveying this to designers, product owners and developers
• Act as a change agent for the long-term strategic technical good of Christian Care Ministry and manage dependencies while noticing overlaps or inconsistencies amongst processes.
• Develop strong testing processes: including testing and examining features/code written by developers and analyzing results in SDLC process
• Work with software engineers to ensure that development follows established processes and works as intended through release to production.
• Maintain responsibility for the satisfaction of our internal customers, members and vendors alike, by ensuring adherence to defined service-level agreements for CCM IT software systems and services
• Test web, mobile, and database platforms using QA methodologies, tools, and processes
• Ensure data is handled, transferred or processed according to legal and company guidelines
• Manage backlog and sustain quality for current and future product launches
• Monitor and implement solutions, both server and web applications, to identify potential gaps, assess system performance and recommend improvements in tools.
• Implement site reliability principles for increased visibility and efficiency to CCM’s Dev/Ops processes
• Ensure data is handled, transferred or processed according to legal and company guidelines.
• Support a team-oriented work climate that enables team members to develop professionally; and that values diversity, promotes teamwork and collaboration, and emphasizes quality, customer satisfaction, creativity, and cost-effectiveness
• Help develop and maintain a strong Dev/Ops strategy for the organization
• Review, participate and analyze applications being developed to ensure efficiency and effectiveness
• Review requests for system changes, upgrades, and enhancements as it relates to production systems
• Provide guidance and assistance on software tools for end users and product owners
• Conduct meetings with senior-level management inform of status and planning to meet strategic demands
• Provide technical information and analysis required