Client Service Representative

For over 125 years, OPW has led the way in designing and manufacturing world-class retail fueling, fluid handling and car wash system solutions for the safe and efficient handling and distribution of fuels and critical fluids. OPW makes above ground and below ground products for both conventional, vapour recovery and clean energy applications in the retail and commercial markets. Additionally, OPW supplies loading arms, valves and dry-break couplings, tank truck equipment, rail car valves and equipment, and car wash systems. OPW has manufacturing operations in North America, Europe, Latin America and Asia Pacific, with sales offices around the world. OPW is part of the Dover Corporation, which is publicly traded on the New York Stock Exchange under 'DOV'. To learn more about OPW’s 125 years of providing industry-leading solutions, visit our website at www.opwglobal.com.

Dover is a diversified global manufacturer with annual revenue of over $7 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available at dovercorporation.com.

 

Position Description: Client Service Representative

 

Reports to: Sr. Marketing and Customer Experience Manager

 

Mission Statement: The Client Service Representative plays a pivotal role in between OPW Clean Energy Solutions and its customers. Working to ensure customer satisfaction and build long-term relationships. Continually enhancing the service level provided by Clean Energy Solutions to distributors, end-users, and global business units.

 

Accountabilities: A client service representative is primarily accountable for addressing customer inquiries, resolving complaints, providing information about products and services, processing orders, handling returns, and ensuring customer satisfaction by actively listening to their needs and delivering timely, effective solutions, all while maintaining a professional and positive demeanor; essentially acting as the first point of contact for clients and building strong customer relationships.

 

Responsibilities:

 

• Provide information: Answer questions, offer product and service recommendations, and provide troubleshooting assistance
• Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to meet customer needs.
• Order processing: Taking orders, confirming details, and processing payments.
• Account management:
• Updating customer information, reviewing accounts, and making necessary changes.
• Product knowledge: Maintaining a deep understanding of the company's products and services to accurately answer customer questions.
• Customer relationship building: Engaging with customers in a friendly and professional manner to foster positive interactions and loyalty.
• Complaint handling: Listening to customer concerns, acknowledging issues, and finding appropriate solutions to resolve complaints effectively.
• Escalation: Referring complex issues to supervisors or specialized teams when necessary.
• Documentation: Maintaining det