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Customer Service Representative
GreenPoint AgUnited Statesfull_timeVerifiedPosted 19 Feb 2025
About the role
GreenPoint Ag is a farmer-owned, American-owned company. We’re committed to farmers’ success, because that’s the only way we succeed. It’s a responsibility we don’t take lightly, and we look for employees who share this same commitment.
As a leading Southeastern U.S. agricultural inputs company, we source our strength from high-quality employees who allow us to build long-term relationships with our customers. We operate in over 100 communities across ten states.
If you share a passion for rural America and the farmers who are so vital to its health, then we’d like to talk with you. We are an Equal Opportunity Employer committed to creating an inclusive and dynamic workplace with the opportunity to challenge yourself in one of today’s most vital industries. If you are a hardworking, passionate team player we would love to consider adding you to the GreenPoint Ag team. Our Opportunity We are looking for a Full-Time Customer Service Representative for our Dumas, AR location. Our culture fosters a connected work environment, employee engagement, and career development. Summary/Objective Serves as the customer liaison to bridge customers with account managers, supply, and logistics. Responsible for the successful execution and management through the entire life cycle of fertilizer contracts and orders. Works directly with account managers and ensures the highest level of support for GreenPoint Ag’s customers and vendors. Essential Functions
As a leading Southeastern U.S. agricultural inputs company, we source our strength from high-quality employees who allow us to build long-term relationships with our customers. We operate in over 100 communities across ten states.
If you share a passion for rural America and the farmers who are so vital to its health, then we’d like to talk with you. We are an Equal Opportunity Employer committed to creating an inclusive and dynamic workplace with the opportunity to challenge yourself in one of today’s most vital industries. If you are a hardworking, passionate team player we would love to consider adding you to the GreenPoint Ag team. Our Opportunity We are looking for a Full-Time Customer Service Representative for our Dumas, AR location. Our culture fosters a connected work environment, employee engagement, and career development. Summary/Objective Serves as the customer liaison to bridge customers with account managers, supply, and logistics. Responsible for the successful execution and management through the entire life cycle of fertilizer contracts and orders. Works directly with account managers and ensures the highest level of support for GreenPoint Ag’s customers and vendors. Essential Functions
- Builds strong customer relationships by providing excellent service
- Performs contract management (i.e. contract entry, maintenance of orders, contract closure, reconciliation, etc.)
- Addresses customer requests via phone or email (internal & external customers)
- Performs customer invoicing
- Collaborates with teammates
- Performs inventory management within ERP system
- Works closely with sales, supply, logistics and other GreenPoint Ag teams
- Ensures consistent adherence to approved credit policy
- Assists Warehouse Manager with merchandising, inventory management and housekeeping
- Acts as back up for payroll timesheet approver to loc manager
- This job has no supervisory responsibilities.
- One year certificate from college or technical school; or 2+ years of experience and/or training in operations, customer support, or a related role; or equivalent combination of education and experience
- Experience with agriculture preferred
- Valid driver’s license; must be able to meet a Motor Vehicle Review in accordance with Company policy
- Excellent interpersonal skills necessary for customer relations
- Strong written and verbal communication skills
- Dedication to building strong relationships with external and internal customers
- Creative problem-solving abilities
- Courageous decision-making abilities
- Aptitude to effectively prioritize and execute tasks to full completion
- Ability to meet challenging deadlines while still producing high-quality work
- Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel)
- Must be innovative and self-motivated; needs to have a passion for the business and a willingness to learn
- Ability to work va
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