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HR Services Supervisor
Andersen CorporationOak Park Heights, MN, MN, Oak Park Heights, United Statesfull_timeVerifiedPosted 12 Jun 2025
About the role
Job Name:
HR Services Supervisor
In 2024, we were recognized as one of Newsweek’s America’s Greatest Workplaces for Women and Newsweek’s Most Trustworthy Companies in America. Earning the 2024 ENERGY STAR Partner of the Year—Sustained Excellence Award, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference at Andersen.
POSITION SUMMARY
We are seeking a highly motivated, people-centric leader to manage our HR Service Center. This role is critical to deliver consistent, high-quality service experience for all 14,000 employees across the organization and the achievement of our goal to deliver a world-class experience. The ideal candidate is enthusiastic about people, operational excellence, and continuously improving the way we support our workforce. This leader will guide a team of HR representatives to resolve employee inquiries with empathy, accuracy, and efficiency, and will be responsible for service delivery metrics, improving usage/accuracy of knowledge management, and employee satisfaction.
RESPONSIBILITIES
General information
Location: Oak Park Heights, MN Date: 11-Jun-2025 Company: Andersen Corporation Posting City: Oak Park Heights, MN Ref #: 8313 Job Category: Call Center, Customer Service, Human Resources Posting City: Oak Park Heights State: MNDescription & Requirements
ANDERSEN CORPORATION SUMMARY:
At Andersen, we pride ourselves on our core values of Humility, Ownership, Meaningful connection, and Expertise - HOME. Headquartered in Bayport, Minnesota, Andersen Corporation is the largest window and door manufacturer in North America. We’re focused on bringing more light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too.In 2024, we were recognized as one of Newsweek’s America’s Greatest Workplaces for Women and Newsweek’s Most Trustworthy Companies in America. Earning the 2024 ENERGY STAR Partner of the Year—Sustained Excellence Award, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference at Andersen.
POSITION SUMMARY
We are seeking a highly motivated, people-centric leader to manage our HR Service Center. This role is critical to deliver consistent, high-quality service experience for all 14,000 employees across the organization and the achievement of our goal to deliver a world-class experience. The ideal candidate is enthusiastic about people, operational excellence, and continuously improving the way we support our workforce. This leader will guide a team of HR representatives to resolve employee inquiries with empathy, accuracy, and efficiency, and will be responsible for service delivery metrics, improving usage/accuracy of knowledge management, and employee satisfaction.
RESPONSIBILITIES
- Lead and Develop Team: Coach, mentor and manage a team of HR representatives to deliver exceptional service.
- Champion Employee Experience: Advocate for, and ensure the delivery of, a seamless, people-centric HR experience across all HR touchpoints.
- Drive Service Excellence: Monitor and analyze case data, identify trends, and drive continuous improvement in processes, tools, and experience.
- Foster a Listening & Feedback Culture: Gather and act on employee feedback to continually refine service center operations and support a culture of listening
- Continuous Improvement: Collaborate with cross-functional partners to streamline processes, reduce complexity, and improve employee outcomes.
- Strengthen Knowledge Management: Collaborate with knowledge management ream to ensure content is accurate, accessible, and employee friendly.
- Technology + Tool Adoption and Improvement: Partner on the optimization of
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