Billing Manager-Personal Injury Group

In this role, you represent the Zynex brand. This means you are responsible for providing a world-class experience to all “customers” in every interaction, every time. Every decision made must align to our mission, vision, and strategy. Every communication sent (through email, mail, or by phone) is to be professional, simple, and aligned. Every problem or bottleneck is to be resolved with an efficient solution that is consistent with our strategy.

 

Competencies Needed:

• Adaptability – Deals with change and ambiguity well; adjusts and alters behavior when change occurs so priorities are still met.
• Customer-Focus - Implements ways to rapidly respond to customer requests for improved outcomes; works with the customer to collect accurate information about needs; goes beyond the initial thinking and remains flexible to meet customer needs; maintains strong and loyal customer relationships. In addition to patients, your customers may be coworkers, clinics, the Zynex sales team, etc.
• Results Orientation - Consistently sets and pursues clear, measurable objectives, takes responsibility for delivering results and overcoming obstacles, prioritizes tasks and manages resources effectively to meet targets, demonstrates resilience and determination in achieving outcomes, even in the face of challenges.
• Alignment & Leadership - Leads by example, provides clarity to others on the relevance and importance of Organization’s principles; understands impact of climate on performance; keeps Organization’s interests at the forefront of decision-making; acts with unwavering integrity; conveys confidence in approach; wins respect.
• Decision-Making - Takes a conceptual approach to identify key issues, sees relationships, and draws elements into a broad coherent framework; demonstrates ability to work with ambiguity and complexity; considers resources and risks to priorities solutions; acts fast on the most effective and efficient outcome.
• Developing Self & Others -Instills a culture of continuous learning; understands own areas of development; encourages and supports others’ development through timely coaching, guidance, and feedback; tracks productivity and quality to deliver prompt feedback to individual contributors.
• Problem-Solving – Analyzes people and problems in-depth and sees root causes; takes proactive action to resolve workflow issues and promptly communicates the resolution plan to the team and direct manager.
• Organization & Time Management - Effectively prioritizes, plans, organizes, budgets, in an efficient manner.

 

Essential Responsibilities & Duties:

Leadership (50% of Shift)

• Model aligned leadership behavior, always communicating with professionalism and adhering to all company policies and processes without exception.
• Observe, document, and report any instances of non-compliance with company policies, processes, or proper chain of command.
• Build, oversee, and drive a diverse team to maximize revenue collection for personal injury claims.
• Ensure patients, clinics, attorneys, insurance adjusters, and sales representatives receive timely and accurate communication and resolutions.
• Manage and motivate your team to meet daily, weekly, and monthly performance goals.
• Train and coach team members on handling personal injury and no-fault claim cases.
• Oversee the review and execution of agreements through effective and timely correspondences with third parties.
• Develop and implement effective processes and policies specific to personal injury claims, ensuring compliance with legal and industry standards.
• Review and report on outstanding accounts receivable and follow up with business partners to ensure timely resolution. Monitor workload and order volume indicators to ensure adequate staffing and efficient workflow.
• Other duties as assigned by the Senior Manager of Billing and VP of Reimbursement.

New Hire Onboarding & Staff Training (25% of Shift)

• Provide a seamless onboarding experience for new hires, including a structured training plan for at least the first week in the department.
• Train and mentor team members on handling personal injury claims, including best practices for communicating with attorneys, insurance adjusters, and other third parties.
• Report team training needs to your direct manager regularly to ensure additional support and resources are provided in a timely manner.
• Provide ongoing coaching and feedback to enhance productivity, accuracy, and compl