Case Manager - TDS Inland Empire

At Options For All (OFA), full-time employees are eligible for 100% COMPANY PAID medical, dental, and vision benefits. Qualifying dependents are eligible for 100% COMPANY PAID dental and vision benefits as well as 50% COMPANY PAID medical coverage. Coverage is effective on your first day of hire!

POSITION SUMMARY

Under the direct supervision of the Area Manager, the Case Manager assists with the oversight of program projects, initiatives, curricula, and activities for participants enrolled in program services. This position provides administrative and programmatic support to the Area Manager for the operations of programs and overall management and support of program staff. The Case Manager provides job-site-based support, supervision, and instruction to participants with intellectual and physical disabilities within the program, in addition to providing administrative, operational, and personnel support to the Area Manager. The Case Manager is also responsible for preparing and drafting reports in collaboration with the Area Manager, and serve as proxy as needed.

We encourage applications from all communities including black, indigenous, people of color, LGBTQIA+, women, neurodiverse, and people with disabilities.

Objectives of this Role

1. Serve as administrative and program support to overall program and operations
2. Monitor the delivery of daily program support, supervision, and instruction to participants with intellectual and physical disabilities
3. Track daily programming schedules of staff and participants to ensure compliance, quality, and efficiency of service delivery
4. Acts as a supervisory role and support for program staff and ensure completion of daily report entries with adequate detail of engagement

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: This is not intended to be an exhaustive listing of job functions. This job description is in no way states or implies that these are the only duties to be performed by this employee. The employee must follow any other instructions and to perform any other duties as assigned by management.

Daily and Monthly Responsibilities

Programmatic Management and Support

1. Assist the Area Manager with the supervision of the planning, coordination, and delivery of program service, initiatives, curricula, and activities for participants in-person and remotely
2. Assist with budgetary, billing, and payroll support functions
3. Serve as backup to provide direct support to for participants in field and/or remotely as needed
4. Complete and prepare reports on staff and participants
5. Oversees the management of daily, weekly and monthly schedules for staff and participants
6. Oversee required data reporting and tracking of staff, participants, and programs
7. Assist Direct Support Professionals in the creation and delivery of functional curriculum for participant activities as needed
8. Collaborate with teams and committees as assigned
9. Ensure program compliance with regulations, policies, guidelines, and procedures (Quality Assurance)
10. Provide oversight and support for curriculum and program activities
11. Provide training and safety program coordination for staff
12. Work in collaboration with Area Manager in marketing efforts
13. Follow-up with staff deadlines for administrative responsibilities
14. Assist with new employee orientation and training at job sites and in community activities
15. Train and support new staff in various required areas of program operations (database management and payroll systems, safety documentation, policies and procedures, on-the-job training and support)
16. Act as liaison between DSPs and Area Manager

Data Collection and Reporting

1. Work