Deputy Chief Operating Officer of Network and Security Operation

About The Executive Office of Technology Services and Security

The Massachusetts Executive Office of Technology Services and Security is the lead technology and innovation agency at the Commonwealth of Massachusetts. 

EOTSS places our customers and constituents at the heart of everything we do.   We provide modern and responsive digital services and productivity tools to more than 40,000 internal customers, including state agencies, business units and employees who provide essential information and services to the citizens of the Commonwealth.

We directly serve our constituents by providing digital services and tools – such as Mass.gov – that enable taxpayers, drivers, businesses, visitors, families and other citizens to do business with the Commonwealth in a way that makes every interaction with government easier, faster, and more secure.

Our Mission

The Executive Office of Technology and Security Services provides secure and quality digital information, services, and tools to customers and constituents when and where they need them.

About the Role

EOTSS is seeking to hire a Deputy Chief Operating Officer (DCOO) of Network and Security Services who directly supports the Chief Operating Officer (COO) in overseeing and managing the organization's network and communications infrastructure, cyber security operations and Disaster Recovery and Resiliency.  The DCOO of Network and Security Services plays a crucial role in ensuring the reliability, security, and efficiency of the organization's Commonwealth-wide network and will need to balance technical expertise with strategic planning and management skills to support the overall goals of the organization. The role requires a unique blend of technical expertise, strategic thinking, and leadership skills to effectively manage and enhance an organization's network and security services.

 The DCOO of Network and Security Services is responsible for leading the Commonwealth’s network, voice and security modernization projects and standard operating environments. The DCOO of Network and Security Services manages Operations and Engineering teams, Including Network Operations Center (NOC), Network and Network Security Engineering, Unified Communications, Cyber Security Incident Response, Vulnerability Management and Disaster Recovery/Resiliency.

The DCOO of Network and Security Services will lead the management, development standardization, and deployment of network, communications and security operations solutions that support the delivery of services across the organization. This individual is responsible for the overall planning, implementing, and managing of operations of the Commonwealth-wide network (LAN, WAN, WiFi and etc.), unified communications and voice services, cyber security incident response and vulnerability management, and Enterprise Data Protection, Disaster Recovery and Resiliency activities within EOTSS and across the Commonwealth’s Executive Branch.

The primary work location for this role will be the Massachusetts Information Technology Center, 200 Arlington Street, Chelsea, MA 02150. The work schedule for this position is Monday through Friday, 8:30aAM to 4:30PM EST. This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed.

All offers of employment into this position are conditional and subject to passing: a Massachusetts Criminal Background Check (CORI); a security clearance (fi