Specialist, Benefits

Job Title:
Specialist, Benefits

Description:
You’ll support the delivery and continuous improvement of global benefits programs, partnering with vendors, stakeholders, and internal teams to ensure benefits remain compliant, competitive, and aligned with organisational strategy.

About the Role

The Specialist, Benefits is a key member of the Global Benefits team responsible for supporting, managing, and optimising benefit programs across multiple regions. This role emphasises program ownership, vendor partnership, governance, and process improvement to ensure benefits are delivered consistently, compliantly, and in alignment with business strategy.

This is not an entry-level specialist role. It requires a strategic mindset, global perspective, and the ability to influence outcomes through strong programme coordination, analytical insight, and stakeholder collaboration. You will work closely with Global Benefits Managers, the Benefits Business Partner, and wider HR teams to support daily operations and initiatives aligned with the Benefits roadmap.

Key Responsibilities

Benefits Administration & Programme Support
Assist in the administration of routine global and regional benefit programs, ensuring consistent delivery and a positive employee experience.
Respond to employee inquiries regarding benefits policies, eligibility, enrolment procedures, and resolve related concerns in a timely manner.
Support governance processes by monitoring regulatory requirements, preparing audit materials, and updating policies globally.

Data, Reporting & Insights
Collect, validate, and interpret benefits data to produce actionable reports and dashboards that support informed decision-making.
Use data insights to identify trends, risks, and opportunities to enhance programme effectiveness and employee experience.

Vendor & Stakeholder Management
Collaborate with vendors, brokers, third-party administrators (TPAs), management, and employees to support benefits delivery and resolve escalated issues.
Build and maintain strong relationships with internal teams and external partners to achieve shared goals and ensure seamless programme execution.
Work closely with the Benefits Business Partner to support key projects and strategic initiatives.

Projects, Process Improvement & Operations
Co-lead initiatives such as annual enrolment, vendor transitions, and global programme alignment, ensuring milestones and timelines are met.
Develop acceptance test scenarios and actively participate in system testing to support enhancements and process improvements.
Create, update, and maintain comprehensive documentation, process standards, and benefits communications for internal and external stakeholders.
Proactively challenge existing processes and contribute to continuous improvement initiatives, including automation and operational efficiencies.

Collaboration & Ways of Working
Manage multiple projects and priorities concurrently in alignment with the Benefits roadmap.
Operate effectively within a matrixed, international, and virtual environment as part of a global team.
Apply a global perspective to benefit administration, ensuring consistency across regions while supporting local requirements.

Skills & Competencies

Communication
Strong verbal and written communication skills with the ability to collaborate effectively in problem-solving and requirements-gathering sessions.
Ability to create clear, concise documentation, training materials, and communications.

Time Management & Organisation
Highly organised with the ability to manage multiple priorities in a fast-paced, complex environment.
Demonstrates sound judgement in prioritisation, meeting deadlines, and making timely, data-driven decisions.

Problem Solving & Analytical Thinking
Strong knowledge of employee benefits programs and related regulations.
Proactive, inquisitive, and solutions-oriented mindset with excellent analytical and critical thinking skills.
High attention to detail and ability to interpret complex data and processes.

Customer & Employee Experience
Self-motivated professional with a strong commitment to customer service and employee experience.
Collaborative team player who can build trust and credibility with colleagues, stakeholders, and external partners.

Experience & Technical Skills
3–5 years of experience in benefits administration or a related HR/Total Rewards role.
Experience supporting compliance, audit processes, and collaboration with HR, Payroll, vendors, brokers, and TPAs.
Proficiency in benefits and HRIS platforms such as Oracle, ADP, or similar systems.
Advanced Microsoft Office skills and strong data handling capability.

Compensation:

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