Director, Inside Enterprise Account Management, Comcast Business

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

The Director, Inside Enterprise Account Management (IEAM) is responsible for setting the strategic vision, direction, and performance standards for the Inside Enterprise Account Management (IEAM) organization supporting existing Comcast Business customers with less than $3,500 in monthly estimated telco spend. This role leads a multi-level organization of IEAM leaders and account management professionals responsible for expanding, retaining, and deepening customer relationships through strategic account planning, solution selling, and disciplined execution. Defines long-term growth strategies, coverage models, sales capacity plans, and operational processes that accelerate revenue growth, improve customer engagement, and deliver a superior customer experience. Partners closely with senior Sales, Finance, Operations, Marketing, Sales Engineering, Legal, Service Assurance, and regional leadership to align priorities, remove barriers, and scale a high-performing national inside sales and account management function. Ensures operational plans are aligned with business objectives, contributes to functional strategy development, and has a broad impact on business results through leadership of managers and professional employees.

Job Description

Core Responsibilities

• Set the strategic direction for the IEAM organization to drive revenue growth, account penetration, retention, and customer satisfaction across assigned Enterprise customer segments. 
• Lead, coach, and develop a multi-level team of managers and Inside Enterprise Account Managers, building a strong leadership bench and a culture of accountability, performance, inclusion, and continuous improvement. 
• Establish scalable operating rhythms, performance standards, coaching models, and inspection processes to improve sales execution, funnel management, forecast accuracy, and quota attainment. 
• Develop and execute customer coverage, segmentation, account assignment, and sales capacity strategies that maximize penetration of existing Enterprise customers with less than $3,500 in monthly telco spend. 
• Guide managers and teams in building strategic account plans that identify incremental revenue opportunities, protect embedded base services, improve renewal outcomes, and expand multi-product adoption. 
• Guide managers and teams in building strategic account plans that identify incremental revenue opportunities, protect embedded base services, improve renewal outcomes, and expand multi-product adoption. 
• Provide strategic leadership for solution selling across Comcast Business products and services, including Broadband, Managed Services, Advanced Voice, Metro Ethernet, security, and other emerging solutions. 
• Own organizational performance against annual revenue, retention, sales productivity, participation, customer experience, and operational excellence objectives. 
• Lead long-term planning for quota design, compensation inputs, reporting, tools, process improvements, onboarding, training, and change management required to scale the IEAM model nationally. 
• Represent the IEAM organization in executive-level discussions, business reviews, and cross-functional planning forums; communicate priorities, risks, opportunities, and results with clarity and influence. 
• Stay current on competitive trends, customer needs, market dynamics, and emerging technologies to ensure the organization effectively positions Comcast Business solutions in the marketplace. 
• Consistently exercise independent judgment and discretion in matters of significance.