Poker Floor Lead

·         Demonstrate a positive attitude to all guests and team members by initiating sincere contact.

·         Protects and controls floor operations and gaming standards.

·         Exhibit a personal leadership style that reflects professional excellence and integrity.

·         Observes game, players, and dealers, to ensure accuracy of the game and game protection.

·         Enthusiastically seek opportunities to inform guests and team members about special promotions, upcoming events and services.

·         Maintains a thorough knowledge and understanding of local jurisdiction gaming laws (Federal, State, Compact, etc.) and attendant regulations, as well as internal controls, policies and procedures.

·         Maintains a professional departmental, company and community reputation to all guests and team members.

·         Maintains knowledge of and promotes departmental and property-wide promotions through Flight Checks and communications standards.

·         Enforce performance standards, policies and procedures relating to poker games, ensuring compliance with the Gaming Commission regulations.

·         Actively seek to provide support to dealers by using positive reinforcement, including precise evaluation and explanation of any work related performance issues.

·         Creates an atmosphere of Fun, Integrity, Respect, Service, and teamwork for all team members and casino guests at all times.

·         Uses A.C.T. standards at all times while maintaining a professional, friendly, and courteous atmosphere.

·         Work within the operational systems set by the Director of Specialty Games to ensure operational consistency.

·         Provides day to day direction and coaching, and escalates formal corrective action to the Director of Specialty Games

·         Assumes Lead responsibility for the poker bank, keys, tournament chips, and card inventory. 

·         Ensures that all games move at an appropriate pace.

·         Reviews staffing levels and make appropriate adjustments to handle business levels and anticipated levels throughout the shift. 

·         Creates and sustain a fair and equitable dealer rotation.

·         Answers the phone and assist guests with their needs.

·         Makes decisions on the game based on the facts and surrounding circumstances while interpreting rules in a manner in keeping with the principles of fairness and the traditions of poker.

·         Maintains accurate seating on the tables.

·         Assist dealers by providing dealer fills, color ups, card changes and all other floor calls

·         Prepares and complete all daily paperwork while reviewing for accuracy. 

·         Maintains all departmental records and logs. 

·         Verify and approve daily payroll sign in sheets.

·         Complete an even exchange prior to the end of shift to ensure that the incoming shift has an adequate supply of chips.

·         Ensure that the presentation of the poker room is clean and in order throughout the shift.

·         Promotes positive guest relations providing a good gaming experience by answering questions, resolving disputes, locating additional staff, comping in accordance with approved limits, procedures, player card reprints, etc.

·         Encourages rated play and creates new player accounts as needed. 

·         Understands poker accounting procedures and administrative tasks, i.e., even exchanges, dealer rotations, promotional payouts, and special event paperwork.

·         Follows all Title 31 and internal control requirements a