Site Support Analyst
General MotorsAbout the role
Job Description
The Role
General Motors' Global Manufacturing organization is responsible for the production of vehicles, Internal Combustion Engines and Battery Electric Vehicles, propulsion systems, stampings, castings, components, and batteries at 117 sites in 12 countries around the world. The organization plays a crucial role in GM's overall vision of Zero Crashes, Zero Emissions, and Zero Congestion. In your role as a manufacturing Site Support Analyst, you will help our manufacturing partners meet daily production targets. In addition, you will ensure that safety and quality standards are met.
While working in an action-oriented environment, you will gain a variety of experiences every day. Providing end-user, network, infrastructure, and application support through creative thinking and latitude is the key to success in this role. Support for end users involves a growing set of tools and software that allows remote analysis and resolution of problems. It is also common for support agents to visit manufacturing floors for inspections and troubleshooting, as well as to interact with different production team members and executives.
What You’ll Do
Provide production shift support by operating as a focal point to address all IT related requests and coordinate resolution of IT related incidents.
Build and support End-User Devices (PCs, Printers, Scanners, Mobile Phones, VOIP phones, Motorola Radios, and Tablets).
Saginaw, Bay City and Flint are a 3 shift plants and at times you’ll work 1st, 2nd, or 3rd shift.
Position has potential of working at heights, elevated platforms, and climbing ladders.
Use remote PC management tools to assist users and other corporate IT tools to perform software patching/installation, asset management and change management functions
Support the incident management process to coordinate issue resolution
Complete assigned IT project tasks (Projects are highly centralized/owned by other IT teams, however we play an integral role in site-level implementation and execution).
Work with our Business Partners to ensure their IT needs are met.
Interact with all levels of the workforce from hourly union production workers up to plant executive leadership.
Potential to support all GM managed LAN, WAN, and WLAN network infrastructure, including GM managed Supplier networks, distributed antenna system (DAS) for mobile phones, and plant radio systems.
Your Skills & Abilities (Required Qualifications)
Associate’s degree in Computer Science, Computer Engineering, Cyber Security or related field, or equivalent work experience.
Ability to maintain, analyze, troubleshoot, and repair end-user equipment (PCs, laptops, printers, scanners, tablets, Motorola Push-to-Talk radios, and phones), computer peripherals, and network connections.
Ability to support Windows PCs and peripherals.
Knowledge of client hardware use, repair, and replacement.
Ability to develop relationships with business partners and team members through analytical skills, communication, and interpersonal skills.
Demonstrate initiative beyond the assigned work to improve output and/or assist others.
What Will Give You A Competitive Edge (Preferred Qualifications)
Experience supporting end-user devices/networks in Information Technology.
Familiarity with remote PC management tools (VNC, VPN, RDP, Bomgar).
Knowledge of Client Operating Systems (Windows 10, Windows 11).
Knowledge of Cisco routers, switches, and wireless access points.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
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