Student Services Coordinator (Student Records)

Overview

This is not a remote position. This position is based at our Lake Mary, FL campus location.

 

Transform your Career at ECPI University

Since 1966, ECPI University’s employees have been dedicated to helping students achieve their academic and career goals through our unique education model.  Our culture is to prioritize our students’ success through the support of our dynamic team and industry focused curriculum. 

 

ECPI University provides a stable work environment, with professional growth opportunities, and competitive benefits. If you are interested in joining us in making a difference in students’ lives, we would love to hear from you to discuss the opportunity.

 

Benefits of Employment

ECPI University provides comprehensive benefits, some of which are highlighted below:

• Tuition scholarship program available to employees and their immediate family members after 90 days of employment
• Competitive compensation and medical/dental benefit plans
• 401(k) participation with possible employer contributions

Position Summary:

The Student Services Coordinator is the campus manager for all student academic records and is responsible for ensuring the success of our students by graduating and achieving their employment goals. The SSC follows standard University policies and procedures to ensure the accuracy and integrity of student records and is responsible for receiving, imaging and/or entering student records information.  We pride ourselves on our students’ outcomes and you will play an integral role in their journey at ECPI University.

Responsibilities

• Ensure that all official student records are received, reviewed and imaged accurately and timely
• Manages the academic information in the student database to ensure accuracy
• Manage the campus transfer credit process; including transcript retrieval, routing transcripts to the Transfer Evaluation Center, and communicating results
• Generate key reports and provide data analysis to Campus Administration
• Create an ongoing trusted relationship with students
• Actively initiate and continue ongoing guidance to students regarding their academic progress and document accordingly
• Track student persistence and progression
• Audit program graduation requirements and ensure all graduates are processed
• Consult with students who have expressed an interest in withdrawing or have withdrawn
• Document student interactions and ensure data integrity while upholding compliance with all policies and procedures including Family Educational Rights and Privacy Act (FERPA)

Qualifications

Education/Experience

• Bachelor’s degree preferred
• 2-3 years of related experience
• Any equivalent combination of education, experience, and/or training

 

Skills/Abilities

• Ability to create new relationships and build trust with your students
• Well-developed oral, written, telephone, and digital communication skills
• Able to keep multiple tasks organized in a fast paced work environment
• Ability to analyze, review, and comprehend data
• Desire to help others achieve their goals
• Excellent customer service skills
• Technical skills and experience with Microsoft Office and a database management software

ECPI University is proud to be an Equal Opportunity Employer.