Data Visualization Project Manager

Company Description

Looking to level up your career by working with an ambitious global team? Want to play a key role in the success of a growing healthcare and technology company? Interested in engaging in online conversations about patience experience, consumer and employee insights, customer experience (CX), the evolution of the healthcare industry, and emerging technology like AI? Come to PG Forsta!

 Our businesses – Press Ganey, Forsta and Rio SEO -- are breaking down silos to explore and understand the full Human Experience of our clients’ target audiences, which include patients, consumers, employees across an array of industries including healthcare, technology, retails, and consumer goods and services. We deliver groundbreaking experience and research technology, unmatched expertise, and real impact for ambitious leaders globally.

• Opportunity to work in a fast-paced, market leading SaaS company, with colleagues and customers from all over the world and an experienced executive leadership team
• Exciting challenges in an international environment
• Competitive salary and regular performance reviews
• Flexible location and working environment – possibility to work from home
• Benefits like annual bonuses, employee referral bonuses, Employee Support Program, Internal Mobility program, etc.
• and many more…

Job Description

As a Visualizations Project Manager, you will be  working within the US Professional Services Team, responsible for management, technical design & development, and on-going consultancy of reporting solutions that are using the Forsta Visualizations software platform.

Your main responsibilities will include delivering services with client projects in a fast-paced, collaborative environment, and working closely with members of Account Management, Sales, and Product teams to ensure that Forsta Visualizations consistently exceeds customer expectations in delivering Market Research (MR), Customer Experience (CX)/Employee Experience (EX), and Patient Experience (PX) projects and solutions.

This role will require and challenge you to:

• Manage project plans across multiple statements of work
• Communicate and coordinate, build client relationships with services projects
• Develop and implement reporting solutions in Forsta Viz platform
• Provide on-going technical consultancy and project maintenance after the delivery phase
• Be responsible for QA, documentation, and status reporting

Qualifications

This role requires previous customer-facing experience along with technical and business assessment skills and the ability to articulate the value of technical solutions from a business perspective. The ideal individual will have knowledge of standard consulting operational processes and project delivery management experience.

• Expertise and experience with data reporting and analytics, data visualization best practices
• Background in IT consulting, services, or technical sales
• Strong ability to translate functionally/process requirements into technical design deliverables
• Ability to work closely with customers around decision making and setting relevant delivery expectations
• Experience leading complex customer projects and understanding technology deployments in SaaS environments
• Ability to pull in different resources from around the business where necessary
• Understanding of Market Research, Voice of the Customer/Employee, and Patient Health industries and their data
• Strong computer skills, analytical thinking, ability to learn quickly different platforms and integrations, SaaS/IT systems
• Dashboard Design and planning, UX/UI

ABOUT YOU: 

You are a highly motivated individual that works well in a team environment yet can work autonomously and take individual initiative. You have exceptional time management and multi-tasking skills. You are detail-oriented and well organized. You are results oriented – a driver of projects, gets things done, with a “can-do” attitude.  This is a great opportunity to join a team of knowledgeable professionals.

Additional Information

All positions at Press Ganey require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Press Ganey, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful comp