Customer Order Management (m/f/d)

Company Description

Gerresheimer is the global partner for pharmaceutics, biotech, healthcare, and cosmetics with a very broad product range for pharmaceutical and cosmetic packaging solutions and drug delivery systems. The company is an innovative solution provider from concept to delivery of the end product. Gerresheimer achieves its ambitious goals through a high level of innovative strength, industrial competence and concentration on quality and customer focus. In developing innovative and sustainable solutions, Gerresheimer relies on a comprehensive international network with numerous innovation and production centers in Europe, America and Asia. Gerresheimer produces close to its customers worldwide with around 11,000 employees and generated annual revenues in 2022 of EUR 1.8bn. With its products and solutions, Gerresheimer plays an essential role in people's health and well-being.

Gerresheimer Peachtree City L.P. was established in 1993 in Peachtree City, GA, as part of the Plastics & Devices Division manufacturing and assembling a variety of precision molded plastic parts for various applications in the medical industry. The subsidiary operates in an 87,500 sq. ft. production facility with 200 employees. 

Job Description

• Ensuring that existing delivery obligations are adhered to on time and in accordance with the order through effective interface management with customers and production.
• Independent scheduling and order planning according to internal specifications and in cooperation with internal interfaces (e.g. production management, quality, controlling, logistics, etc.)
• Independent inventory monitoring
• Independent assurance of effective customer communication
• Independent master data maintenance in the intended systems (MES; SAP)
• Initiation of necessary services (e.g. sterilization, printing, etc.)
• Initiation of necessary activity allocations (e.g. special allocations)
• Participation in the processing of complaints and monitoring of the blocked stock
• Independent batch traceability in the event of complaints
• Participation in inventory measures and audits
• Preparation of / participation in customer meetings according to instructions

Qualifications

• Knowledge gained in at least three years of on the job training in a combarable role in Customer Service
• In-depth experience in the field of customer service
• Good knowledge of commercial order processing
• Good knowledge of order planning and tracking
• Very good computer skills (MS Office)
• User knowledge of ERP and MES systems
• Independent, team-oriented and proactive way of working
• Reliability and flexibility
• Organizational talent
• Good communication skills
• Good business understanding
• Basic understanding of risk detection
• Thinking and acting in overall contexts

Additional Information

All your information will be kept confidential according to EEO guidelines.