Operations Engineer (Engineer 1)

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

About Comcast ES Supply Chain Systems Operations
SCSOPS is a team within CXT Enterprise Solutions that is involved with the management efficiency. We are located in Philadelphia and Chennai, India, and are responsible for improving efficiency for retail, customer premise equipment, and other supply chain areas within Comcast.

The Supply Chain Systems Operations (SCSOPS) team is positioned between core infrastructure development teams and daily systems and business operations teams. We work with systems administrators, software engineers, and vendor teams to ensure the systems are performing at or above targeted goals. SCSOPS is a diverse collection of operational engineers and architects that reside both here and in other countries and are passionate about setting the standard on how to implement and handle capabilities and process that are meant to improve operational excellence for supply chain.

As an Engineer on the Enterprise Solution Supply Chain Operations team, you will be responsible for contributing and handling new innovations in project activities, while helping with fixing and resolving operational issues that handle supply chain processes across the company.

Job Description

In your role, you will help to bridge the gap between development and operations teams. This involves working with various teams to identify and trace defects to root cause, then implement capabilities to ensure the issue is resolved and supervised. You will also be working with some of the most creative minds in Comcast to develop, implement, and lead scripts to automate the execution of capabilities, collect and report on data, advance to various operations teams for resolution, and even automate corrections to improve inventory accuracy for various business teams. Success in this role is characterized by low inventory variances, and improved transparency to inventory across the company for planning and product lifecycle management.

• Ability to fix and repair all but the most complex issues. Performs maintenance activities with a minimum of supervision and mentorship.
• Tracks and report operational workflows; maintains records of results and feedback. Analyzes data and metrics, identifies problem areas and provides practical insight.
• Provide first-tier technical support for supply chain and retail teams, addressing and resolving incidents related to warehouse management systems, transportation management systems, and inventory control.
• Ability to utilize SQL for data analysis and reporting, enabling the identification and resolution of data discrepancies and system anomalies impacting supply chain and retail operations.
• Analyses problems in design, configuration, data flow and data state within a highly sophisticated multi-product provisioning system.
• Acts as an advocate for Engineering Operations procedures, policies and processes. Ensures projects and initiatives are adhering to Company standards.
• Work within a globally distributed team that includes 24/7 support operations in Chennai, India.
• Performs routine maintenance tests for designated areas of engineering and ensures all maintenance is accurately validated to minimize impact.
• May require occasional off-hours availability for any production deployment support and critical issues.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.

This position is ineligible for visa sponsorship.  To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Work Experience:

• Bachelor’s degree in engineer, logistics, or a related field
• Experience using JIRA/Rally or ServiceNow for tracking and ma