Specialist, IT Technical Support

WHO WE ARE

The Edison Electric Institute (EEI) is the association that represents all U.S. investor-owned electric companies. Our members provide electricity for more than 220 million Americans and operate in all 50 states and the District of Columbia. As a whole, the electric power industry supports more than 7 million jobs in communities across the United States. In addition to our U.S. members, EEI has more than 65 international electric companies, with operations in more than 90 countries, as International Members, and hundreds of industry suppliers and related organizations as Associate Members.

The Specialist, IT Technical Support will report to the Managing Director, Information Technology. This position is designated as in-person which requires employees to be in the physical office five days per week.

KEY RESPONSIBILITIES OF THE SPECIALIST, IT TECHNICAL SUPPORT

EEI is looking for a dedicated and skilled individual to join our IT team. In this role, you will provide comprehensive technical customer support, offering onsite assistance to EEI staff, troubleshooting technical issues, and configuring hardware and software. This position is an excellent opportunity to contribute to the smooth operation of EEI's technology infrastructure and support our staff in their daily technical needs.

Job Duties and Responsibilities

• Technical Customer Support
  • Provide onsite technical support for EEI staff.
  • Troubleshoot and resolve technical issues identified through Customer Care calls.
  • Configure desktops and monitor Customer Care calls for both internal and remote users.
  • Set up and configure hardware and software for all EEI staff.
  • Provide technical support for EEI internal and external meetings.
• Microsoft Office 365 and Email Support
  • Handle daily support for MS Office 365 accounts.
  • Set up and manage email accounts.
  • Provide support for user accounts related to the network and email, including Mimecast whitelisting and email release.
  • Assist with technical support for third-party software installations.
  • Collaborate with the Managed Service Provider to resolve technical support issues.
• Device and Network Configuration
  • Provide technical support for mobile devices, including installation and configuration.
  • Set up and install computer systems for new employees, temps, and interns.
  • Install and relocate printers as requested.
  • Configure network printers and ensure network connectivity.
  • Manage and maintain the VoIP phone system, including adding, deleting, and revising account configurations.
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