Principal Customer Service Specialist (Hybrid)

Date Posted:

2026-07-23

Country:

United States of America

Location:

US-TX-HALTOM CITY-4630 ~ 4630 N Beach St ~ BEACH

Position Role Type:

Hybrid

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

This position will be working on a Hybrid schedule from one of the following locations:

• Haltom City, TX

• Santa Fe Springs, CA( Holden City)

• Louisville, KY

What You Will Do

• Serve as the primary customer interface for product status, delivery, and support

• Provide customer support in a call center or remote environment, responding to inquiries via phone or email

• Support the sales team in resolving customer concerns and identifying inside sales opportunities

• Maintain and document customer service interactions to identify patterns and improve quality

• Manage customer assets and coordinate transportation, freight routes, and schedules to ensure timely product distribution

• Analyze data to optimize product distribution and service processes

• Work independently to address moderately complex customer inquiries, following scripts when appropriate and deviating when necessary

• Collaborate with production, sales, shipping, warehouse, and other teams to expedite shipments and resolve issues

• Provide after-sales support for client contracts and ensure customer satisfaction

• Collect feedback from product development and service teams to provide accurate and actionable information to customers

• Assist in maintaining databases of customer interactions for reporting and process improvement

• Influence colleagues and stakeholders regarding organizational policies, practices, and procedures

• Manage projects or processes as needed

Must Have Qualifications

• Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience

• Experience in a customer-facing role

Preferred Qualifications

• Experience in Aerospace

• Engineering or operations experience in a Wheels & Brakes MRO environment

• Knowledge of FAA or other regulatory agency requirements for aircraft maintenance and certification

• Experience with continuous improvement (CI) events and use of CI tools or lean methodology

• Familiarity with ERP systems, preferably SAP

• Experience interfacing with customers and internal teams

What We Offer:

• Some of our competitive benefits package includes: 

• Medical, dental, and vision insurance

• Three weeks of vacation for newly hired employees

• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

• Tuition reimbursement program

• Student Loan Repayment Program

• Life insurance and disability coverage

• Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

• Birth, adoption, parental leave benefits

• Ovia Health, fertility, and family planning

• Adoption Assistance         

• Autism Benefit

• Employee Assistance Plan, including up to 10 free counseling sessions

• Healthy You Incentives, wellness rewards program

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