Fraud Investigations Senior Supervisor

General information

Career area Deposits Operations Work Location(s) 2911 Lake Vista Drive, TX Remote? No Ref # 20948 Posted Date 10-22-25 Working time Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

The Fraud Investigations Senior Supervisor oversees a fraud  investigation team, ensuring thorough and effective investigations of fraudulent activities. This role involves managing case assignments, providing guidance and support to investigators, and ensuring compliance with legal and regulatory requirements. The Senior Supervisor will also collaborate with various departments to develop strategies to prevent and detect fraud.

At this time, Ally will not sponsor a new applicant for employment authorization for this position.

The Work Itself

• Plans, conducts, and reports the results of a variety of investigative assignments, including difficult and challenging matters, with minimal supervision on both external and internal cases.  
• Oversees scope, timing, and direction of investigations, to include identifying case issues and evidence needed, based on analysis of evidence, complaints, or allegations of law violations.
• Supervise and lead the fraud investigation team, providing direction and support on complex cases.
• Assign and monitor investigation cases to ensure timely and thorough resolution.
• Develop and implement investigation procedures and protocols to enhance efficiency and effectiveness.
• Collaborate with internal departments, law enforcement, and external agencies to support investigations.
• Provide training and mentorship to fraud investigators, fostering professional development.
• Analyze trends and patterns in fraud cases to identify vulnerabilities and recommend preventive measures.
• Ensure compliance with Federal and State laws, regulations, and internal policies.
• Stay updated on industry best practice