Director of Hospital Operations

Joining a clinic with its own unique identity is like a cross-country car ride with your ears flapping in the breeze. Westford Veterinary Emergency and Referral Center is looking to add compassionate and skilled Hospital Director to our team.    At our Rarebreed clinic, you can help reimagine the veterinary experience in your community. Our dynamic environment means you’ll be part of a expertly run clinic that values both high quality of medicine and supporting the human/animal bond. It’s the kind of freedom that feels like running at the speed of light into a 5-story pile of leaves – and that’s just the beginning. As part of our team, you’ll work with the latest technology, gain access to state-of-the-art training facilities, and collaborate with a positive team to deliver the highest quality of care to the pet patients we all love.   Hospital Director Westford Veterinary Emergency and Referral Center in Westford, MA   WHAT YOU’LL DO   

• Oversees all departments and services and is responsible for creating a hospital environment that bolsters the morale and retention of doctors and staff.
• Leads veterinarian and support staff teams and handles conflict with maturity and emotional intelligence.
• Work together as a team with Medical Director / Department Heads and Regional Field Management team to promote and develop collaborative patient care, client service, and financial/medical goals.
• Develop supervisors through coaching and mentoring. Provide consistent, regular feedback and training to ensure their departments are efficiently managed.
• Analyze, forecast, and make recommendations regarding revenue, scheduling, DVM productivity, profit margins, capital expenditures, budgeting, and AR/AP. Ensure purchasing, staff scheduling, expenditures, and cash control remain within target budgets.
• Perform staff performance and salary reviews, with input from Medical Director and Department Heads
• Implement Disciplinary Action, Performance Improvement Plans, and Terminations, with approval from Human Resources and input from Medical Director / Department Heads and Regional Field Management team.
• Training, education, and development of hospital leadership and staff.
• Assign job responsibility to department supervisors to direct traffic in the hospital, i.e., patient care, treatments, and staff duties. Direct supervisors to schedule hospital staffing for maximum coverage while meeting payroll targets.
• Ensure payroll, benefits, and human resource activities are completed accurately and promptly.
• Resolve client complaints (involving Department Heads as needed), and oversee billing and any discounts and special accounts to minimize accounts receivable.
• Ensure hospital compliance with accounting best practices, OSHA safety protocols, and DEA requirements.
• Continually monitor and spearhead updates as needed in all practice software and technical programs, as well as records management
• Collaborate with Rarebreed marketing teams and internal stakeholders to support and continue marketing efforts for the hospital.
• Plan and conduct monthly staff and department meetings. Connect with staff by using communication and presence as a way for the staff to feel acknowledged, appreciated, and supported.
• Other duties as assigned.

 BENEFITS  We’re passionate about helping you reach your greatest pet-ential – both at work and at home. As a result, our total compensation package is as outstanding and rewarding as the world’s longest belly rub and ear massage combined:   

• Great pay with competitive medical, dental, and vision insurance coverage 
• 401K with 100% company match of up to 3%, and a 50% match for the 4thand 5th% 
• Generous paid time off to help you achieve your purr-fect balance 
• Employee Ruff-erral Program  
• Company-paid life insurance, AD&D, and short-term disability (long-term disability available) 
• Accident and critical illness insurance  
• Bonding leave enhanced maternity benefit  
• Flexible Spending Account (FSA) and Health Saving Account (HSA) 
• Continuing education yearly allowance for skills development  
• Certification fees reimbursement (eligible employees only)  
• Commuter benefits, uniform allowance, and Employee Assistance Program (EAP) 
• Free monthly wellness meetings focused on ways to reduce stress and anxiety, led by the medical director  
• Free quarterly financial wellness classes to provide guidance in areas such as student loan debt, budgeting, improving credit scores, mortgages, and refinancing 

Plus, special benefits to utilize for your own pet:  
 ·       Pet Care: Discounts on veterinary services and products ·       Pet Diagnostics: Discounts on reference lab testing ·       Pet Food: Discounts on