Senior Manager, Operational Controls

Sony Corporation of America, located in New York, NY, is the U.S. headquarters of Sony Group Corporation, based in Tokyo, Japan. Sony's principal U.S. businesses include Sony Electronics Inc., Sony Interactive Entertainment LLC, Sony Music Entertainment, Sony Music Publishing and Sony Pictures Entertainment Inc. With some 900 million Sony devices in hands and homes worldwide today, a vast array of Sony movies, television shows and music, and the PlayStation Network, Sony creates and delivers more entertainment experiences to more people than anyone else on earth. To learn more: www.sony.com/en.
 

POSITION SUMMARY

Sony Corporation of America (SCA), the US headquarters of Sony, has an excellent opportunity for a Sr. Manager of Operational Controls who will support the launch of a new business incubated within SCA. This role provides a unique opportunity to establish and drive external stakeholder engagements required to expand operations and service delivery in the US. 

JOB RESPONSIBILITIES 

• Partner with internal Sony teams across Sourcing, Privacy and Security to ensure controls are embedded in operations to meet key compliance standards.  

• Administer quality management system (QMS) requirements in partnership with Product and Software Engineering to ensure compliance. 

• Coordinate across Sony to develop and apply compliance/control requirements to 3rd party partnerships and conduct ongoing measurement to validate adherence. 

• Drive implementation of controls into OSS/BSS systems and embedded business processes to enhance ease of compliance validation and reporting.  

• Participate in development and implement internal business processes and handbooks that will efficiently enable application of controls. 

• Coordinate across other Sony business units on technical and process collaborations needed to best enable a “One Sony” experience  

• Perform other duties as assigned 

QUALIFICATIONS FOR POSITION 

Your qualifications and experience should include:  

• 7+ years in the US operational industry role (telecommunications, logistics, construction) 

• Proven ability to contribute as part of a diverse cross-functional team across multiple time zones and high-pressure situations with and without formal management authority. 

• Demonstrated ability to design and administer launching new processes and services within a large company environment, working at a start-up pace 

• Passion for enabling world-class customer experiences 

• Proven low ego, team-first mentality, and approach to work 

• Adaptability to changing requirements and the ability to be deeply creative while providing operational rigor a must 

In addition to competitive pay and benefits, we offer an environment and culture that promotes Diversity, Equity, and Inclusion. We are committed to creating an inclusive employee experience for you to thrive as part of Sony’s purpose to “fill the world with emotion through the power of creativity and technology”. 

Benefits:    

SCA offers benefits-eligible employees (generally regular employees scheduled to work 20 or more hours a week) a comprehensive benefits program that offers coverage and support for employees and their family’s physical, emotional, and financial well-being.   

 What we offer you: 

• Comprehensive medical, prescription drug, dental, and vision coverage with coverage for spouses/domestic partners and child dependents, including access to a Health Savings Account (HSA) and Flexible Spending Account (FSA)  

• Employee assistance plan and comprehensive behavioral health benefits 

• Fertility benefits, including surrogacy, and adoption assistance programs   

• Basic and supplemental life insurance for employees as well as supplemental life insurance coverage for their spouses/domestic partners and children  

• Voluntary benefits such as group legal, identity theft protection, accident, and hospital indemnity insurance  

• Short-term & long-term disability plans   

• Paid parental and caregiver leave   

• 401(k) Plan with pre-tax, Roth, and after-tax options and company match which vests immediately  

• Education assistance and student loan programs    

Other Programs:  

• Flexible Work Arrangements, including remote and hybrid work schedules

• Time off to include vacation, paid holidays, sick leave, Summer Fridays (early release), and a winter break between Christmas and New Year’s Day (based on business needs) 

• Referral bonuses (subject to eligibility