Program Quality & Compliance Specialist – IDD Services (On-Site | Mendota Heights, MN)

Company Description

*Important: This position focuses on quality assurance and regulatory compliance within human services programs supporting individuals with intellectual and developmental disabilities (IDD). It is not a software or manufacturing quality assurance role.*

At Dungarvin, we are more than a provider of support services - we’re a mission-driven team rooted in respect, response, and choice. Since 1976, we’ve been dedicated to meeting people where they are, working alongside them to provide person-centered supports that allow people to live independently as possible. You’ll work directly with people in need of assistance, and/or living with intellectual or developmental disabilities, or other complex medical needs.  

With services in 17 states, our team is united by a shared commitment to making a real difference—one person, one voice, one choice at a time. We encourage you to embrace this opportunity to impact someone’s life. 

Why Dungarvin? 
As part of our team, you’ll enjoy a range of exciting benefits and opportunities: 

• Fixed Starting Rate: $22.50 hr.

• Schedule: Full-time, in person; hours may vary Monday–Friday to meet project deadlines and programmatic needs 

• Medical, Dental, Vision Insurance (for FT employees) 

• Life & Supplemental Insurance 

• Pet Insurance 

• FSA & HSA Options 

• PTO + PTO Donation Bank 

• 401(k) + Scheduled Pay Increases 

• Employee Assistance Program 

• Mileage Reimbursement 

• Growth & Mobility Opportunities in 17 states 

• Paid Training & Dedicated Support 

Job Description

What You'll Do:

The Program Quality & Compliance Specialist supports quality assurance and quality improvement efforts across residential and program services supporting individuals with intellectual and developmental disabilities.

This role works closely with operational leadership to ensure programs meet regulatory requirements, internal standards, and person-centered service expectations.

You will serve as a technical expert for electronic documentation systems such as Therap, while conducting documentation reviews, program site visits, and quality improvement initiatives.

Key Responsibilities

• Monitor and evaluate program quality to ensure compliance with licensing standards, internal policies, and regulatory requirements

• Conduct Electronic Health Record (EHR) and documentation reviews to ensure accuracy, completeness, and compliance

• Serve as a technical resource for documentation systems such as Therap

• Participate in program reviews, site visits, and licensing preparation

• Identify quality trends and areas for improvement through data analysis and documentation audits

• Partner with operational leaders to develop and monitor corrective action plans and quality improvement initiatives

• Maintain accurate documentation of quality assurance activities, findings, and follow-up actions

• Assist with development and maintenance of quality assurance tools, tracking systems, and processes

• Provide training and guidance to staff on documentation standards and compliance expectations

• Support development and implementation of policies and procedures related to program quality

• Promote a collaborative, solution-focused approach to quality improvement across programs

If you are passionate about ensuring quality services and improving outcomes for individuals with disabilities, we would love to hear from you.

Apply today and be part of a team dedicated to empowering people to live their best lives.

Qualifications

Required (Must-Have): 

• High school diploma or GED 

• Minimum of one year of experience working with individuals with disabilities 

• Strong analytical skills with the ability to review, interpret, and report on complex data 

• Excellent written and verbal communication skills with the ability to present findings and recommendations clearly 

• Strong organizational, time management, and decision-making skills 

• High attention to detail and accuracy 

• Proficiency with Microsoft Office (Word