Lead System Integrator (Cloud Operations Resilience Engineering)

Lead System Integrator (Cloud Operations Resilience Engineering)

Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who solve real problems and meet real customer needs.  

The Cloud Operations Resilience Engineering (CORE) Technology division is responsible for enabling and evolving Capital One’s foundational cloud infrastructure layer, including observability, connectivity, resilience and availability.

As a Lead Systems Integrator within CORE, your customers are all technical experts in their fields and your focus will be on understanding their needs, and incorporating that knowledge to work with our technology and customer teams to develop capabilities and solutions in support of enabling a well managed, integrated cloud enablement experience across many organizations and processes.  

You will find yourself partnering daily with subject matter expertise to ensure that features are aligned with business, technical needs and roadmap.

You should have experience in stakeholder management, project management, cloud experience, technical systems analysis, and be comfortable working in an Agile environment and with Agile-related tools (Jira, Confluence, etc). You should be passionate about your role and comfortable communicating your point of view with your peers and leadership.

General Responsibilities: 

• Leveraging problem solving and influencing skills to ensure project plans deliver on intent

• Partnering cross-functionally with project customers to provide strategic and tactical thought partnership to effectively drive project delivery

• Building relationships and collaborating with key stakeholders to ensure delivery of commitments

• Exhibit outstanding influencing skills to effectively drive project / program efforts

• Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment.

• Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes

• Partner with the cross functional teams (design, engineering, product) in solution identification and requirements definition

• Lead the prioritization of work into short and long-term roadmaps

• Work closely with the engineers to deliver the right solution

• Anticipate risks, manage issues and clear obstacles

• You’ll be working with teams within Capital One on a unified strategy for accomplishing our shared goals focused on tangible outcomes.

• Foster an environment of collaboration and sharing.  You’ll be responsible for working with teams within Capital One to share roadmaps, identify needs that have key strategic impact, and work to deliver those through collaboration with engineering teams.

• Collaborate with software engineers, product managers, supplier management, leadership teams, and deliver outcomes with engineering teams.

 

Basic Qualifications

• High School Diploma, GED, or equivalent certification

• At least 4 years of experience in planning, execution, and analysis of technology projects or programs using data

• At least 4 years of experience supporting technical partners

• At least 4 years of experience working in an Agile environment

Preferred Qualifications

• Bachelor’s Degree

• CSM, CPO or SAFE advanced certification

• AWS Cloud Practitioner or Solution Architect certification

• 5 + years of experience in Service Now Platform. 

• 5+ years of experience in Agile methodologies and tools (Kanban, JIRA, or Confluence)

• 5+ years of experience in technical systems analysis 

• 3+ years of experience working with th