Sr. Product Manager - CRM (Data and Analytics)

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

• Objectives of this role

• Be the Senior Product Owner for Data and Analytics from a CRM perspective.
• Implement Enhancements through the Agile process.
• Defining Product Features.
• Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI.
• Collaborating with Development Teams: Working closely with Data engineering and Analytics teams to develop and enhance the CRM Ecosystem.
• You are an expert at seeing data patterns within a batch-driven Wealth client data ecosystem.
• Identify data patterns within a batch-driven Wealth CRM data ecosystem.
• Work and connect from a PO perspective, Data complex environments, all while showcasing our future-state and work on scale the data architecture.
• Work closely with the data team to ensure data quality and integrity in CRM and Client Care Platforms.
• Build and own the product vision and roadmap that aligns with the overall Data Strategy across CRM and AI Implementation.
• Significantly upskilling the analytics capability, building requirements and collaborate with the solutions on the Analytics Scrum team.
• Determine the ways to integrate the analytics with businesses and key stakeholders.
• Identifying the right KPIs to measure and provide insights across CRM to your peers to deliver data driven improvements.
• Prioritizing Development.
• Analyzing User Behavior: Using data to understand how users are interacting with the CRM system and identifying areas for improvement.
• Managing Stakeholder Expectations: Regularly communicating with stakeholders about the progress of CRM development and implementation.
• Drive the product- and business-planning processes for cross-functional teams

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:

• 8 or more years of relevant work experience with a bachelor's degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD.
• Strong experience in a dynamic product management role. 
• Proven success in overseeing all elements of the product development lifecycle.  
• High effectiveness in managing cross-functional teams.  
• Writing and editing skills, combined with strong presentation and public speaking skills.  
• Bachelor’s degree in computer science, Information Systems, or a related field. A master’s degree is a plus. 
• Deep understanding of data management. 
• Strong data analysis skills and experience with data visualization tools. 
• Excellent project management skills with the ability to lead cross-functional teams. 
• Strong communication and stakeholder management skills. 
• Product management skills: developing, managing and prioritizing a roadmap and backlog, considering competing business needs.

Preferred Qualifications:

• 9 or more years of relevant work experience with a bachelor's degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD.  
• Bachelor's degree or equivalent experience in business, engineering, or related field. 
• Minimum of 7 years of experience in program management, partner management, or product management in the payments, fintech, or technology industry. 
• Demonstratable experience leading, building and managing CRM product strategies, roadmaps and implementing those roadmaps.  
• Demonstrated leadership, managerial and multi-disciplinary team collaboration capabilities.  
• Experience in Software as a Service (SaaS) and MSFT Dynamics 365 (Service or Sales module).  
• Strong experience in a dynamic product management role as part of a matrix operational environment. 
• Prove