Supervisor - Business Account Documentation

Job Title: Supervisor - Business Account Documentation
Status: Exempt
Reports to: Manager - Business Account and Loan Servicing
Department: Business Member Support Account Servicing
Job Code: 11633
Pay Range: $93,700.00 - $97,000.00 Annually

WHO WE ARE:
Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHO YOU ARE:
You lead the Business Account Documentation function by supervising and guiding a specialized team that delivers accurate, compliant, and member focused business account onboarding, including advanced documentation reviews for complex entity structures. You are a people centered operations leader who applies strong judgment, risk awareness, and process expertise to oversee daily workflows, monitor productivity, and ensure consistent execution aligned with corporate strategy and regulatory expectations. You partner closely with department leadership and cross functional teams to drive continuous improvement initiatives, develop team talent, and translate operational insights into effective practices that enhance efficiency, strengthen controls, and elevate the business member onboarding experience.

WHAT YOU'LL DO:
• Supervise the Business Account Documentation team to ensure alignment with corporate strategic objectives focused on establishing the company as a premier financial service provider for small businesses and organizations.
• Oversee day-to-day operations of the Business Account Documentation team, including assigning tasks, managing workflows, and ensuring timely completion of document review processes.
• Implement innovative initiatives within the team to enhance efficiency, accuracy, and effectiveness in document review processes for opening business accounts.
• Conduct risk analysis and monitoring to identify potential areas of concern in the document review process and implement appropriate mitigation strategies.
• Foster team development and motivation by providing guidance, coaching, and training to team members to enhance their skills and capabilities.
• Specialize in advanced document review processes, particularly for complex entities, ensuring thoroughness and accuracy in account opening procedures.
• Focus on providing a seamless onboarding experience for new Golden 1 Business members, ensuring their needs are met and expectations are exceeded.
• Cultivate a member-centric environment within the team, emphasizing the importance of delivering exceptional service and building strong relationships with business members.
• Support the Department Manager across all departmental functions and performance areas, assisting with strategic planning, goal setting, and performance evaluation.
• A digital leader who is collaborative, and adaptable. Drive digital transformation within the organization by embracing innovation, taking risks, and empowering their team to drive positive change.
• Provide visionary leadership and strategic guidance to the team, drawing from experience and knowledge. Develop and communicate a sharp vision, mission, and objectives for the team to ensure alignment with organizational goals. Provide insights and recommendations based on a comprehensive understanding of financial dynamics.
• Leverage various communication mediums to share insights, updates, and strategic direction. Foster transparency in financial reporting and decision-making processes. Foster a positive, inclusive, and engaging work environment by promoting skill development, coaching for improvement and growth, inspiring others through words and actions and encouraging positive employee morale by living out our Mission, Vision, and Core Values.
• Foster collaboration both within the team and across different departments or teams within the organization. Collaborate with cross-functional teams to align financial strategies with broader organizational goals. Provide financial expertise to support decision-making across departments. Foster mentorship and guidance to team members, nurturing their professional growth and development. Identify opportunities for training and skill enhancement to ensure the team remains at the forefront of industry trends. Provide additional support throughout the department and perform other tasks and duties as assigned.
• Empower team members and foster professional growth through ongoing development initiatives.
• Monitoring and reporting of the member Data Changes are completed monthly per policy. Review the Data Change training module and update as necessary on an annual basis.
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