Interterritorial Service Coordinator

Marco is a one-stop shop for all things business tech. Our employees are “movers and shakers” and our company is always striving to do what’s right. Does this sound like a culture you want to be a part of? We’re hiring a new team member to help take Marco’s technology further – working full-time, Monday - Friday, 8am-5pm. More about us. We do it all – from copy and print solutions to IT and managed services. We are an organization led by salespeople with 650+ engineers ready to fix any and all issues. We have offices in 12 states and service nationally. Join our growing team. You won’t regret it.
The Interterritorial Coordinator is responsible for providing inside sales support for copier print solutions. You are responsible for providing quality services and solutions support to our clients while maintaining a high level of client satisfaction.

RESPONSIBILITIES

• Work with other copier sales and service dealers to coordinate national account and interterritorial installs.
• Work with other copier sales and service dealers to establish standard and non-standard pricing and mutually agree to contract terms.
• Perform the set-up of new National Account and interterritorial contracts.
• Process renewal activities for national account contracts.
• Coordinate the collection and processing of scheduled meter readings for contracts as assigned.
• Process billing for contracts as assigned.
• Assist Sales Representatives by providing contract and usage information as requested.
• Process equipment pick up forms, cancellations, returns, etc.
• Assist national account customers with billing questions or concerns and provide resolution.
• Monitor, respond to, and redistribute the interterritorial inbox.
• Pull account statements from national account vendors websites and invoice charges accordingly.
• Apply payments and reconcile discrepancies for national account vendors.
• Work with copier sales and service dealers to correct supply order fulfillment errors.
• Review and approve or correct copier sales and service dealers’ invoices for payment.
• Balance G/L for national accounts.
• Compile and maintain detail reports for vendors.
• Accurately maintain documentation and comply with administrative procedures in a timely basis to include time entry.
• Attend required company and departmental meetings.
• Perform other related duties as assigned.


• OTHER DUTIES:
• Please note the job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

QUALIFICATIONS

• EDUCATION AND EXPERIENCE
• Associate’s degree and two years of relevant experience preferred but not required; or equivalent combination of education and experience


• REQUIRED SKILLS:
• Proficiency with business collaboration tools such as MS Office applications and Outlook.
• Superior internal and external customer service and communication skills.
• Enthusiastic, dedicated to the challenge of helping other people.
• Strong attention to detail with the ability to maintain accurate and detailed reports.
• Ability to identify errors and make proper corrections.
• Excellent organizational and time/task management skills with the ability to prioritize tasks and work within a defined timeline and to operate with changing priorities.
• Function collaboratively as part of a fast-paced, client orientated department. 
• Self-starter with the ability to perform with little or no supervision.
• Strong ability to exercise independent judgment.


• EXPECTED HOURS OF WORK:
• Standard Marco work hours are Monday-Friday from 8:00 AM-5:00 PM. Hours may vary and include nights, weekends and holidays.

Benefits: We’re not just competitive when it comes to business tech – we’re also pretty proud of what we offer our employees. Our benefits include medical, dental, and vision insurance. We also have paid holidays and vacation, 401k with generous company match, flexible spending accounts, employee purchase program, employer-paid life insurance, voluntary-term life insurance, short and long-term disability, critical illness and accident benefits, and pet insurance. Yes, we care about your furry family too.
*all benefits are dependent on employment status    To apply (and to learn more about what makes us great), visit: www.marconet.com/careers Equal Opportunity Employer /AA Employer/Minorities/Women/Protected Veterans/Individuals with Disabilities