Command Center Dispatcher

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation. 

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!  

THE JOB 

Huntington Bank Pavilion at Northerly Island is seeking an Event Dispatcher and CCTV Operator who will be responsible for acting as a communication point for emergency and non-emergency calls during concerts. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.  

WHAT THIS ROLE WILL DO 

• Work in conjunction with the General Manager, Operations Manager, and Security Manager to ensure compliance with all policies and procedures that relate to local, state, and federal laws and regulations.  

• Work directly with venue management regarding issues that require the attention of medical, security, or police  

• Logging incident reports via OnTrack system to document any and all incidents with detailed and concise information  

• Log all two-way radio communication regarding security, medical, and police  

• Monitor venue CCTV during all phases of event to ensure safety of all parties on site  

• Maintain a log of all incidents that occur during each event  

• Investigate and resolve complaints via venue CCTV.  

• Monitors venue activity and inform department leadership of potential deployment changes needed  

• Observe visitors, patrons, and employees via CCTV to preserve order and protect property.  

• Communicates pertinent i