Senior Employee Relations Partner

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Locations: Austin Texas

About the role

We want to find the best people to join our team and then help you to do your best work. The Employee Relations Team is a new Center of Excellence within the People Team, with the mission to ensure our organization’s treatment of every employee is fair, respectful, and consistent with our Cloudflare Capabilities. To support that mission, this position’s responsibilities fall into proactive and reactive categories. Reactive responsibilities include handling complex investigations and partnering with business leaders on the performance management process. Proactive responsibilities include identifying and addressing trends to improve the overall employee experience at Cloudflare. 

In this role, you will report to the Sr. Director, Employee Relations and support our Americas People Team Business Partners (PTBPs). You will be partnering with key stakeholders across Cloudflare in various ways, including those listed below:

What you'll do

• Operate as a trusted advisor, consulting with PTBPs and senior business leaders on complex organizational issues and challenging assumptions to create solutions that solve business problems.
• Conduct complex and thorough investigations into employee relations matters, providing fair and objective recommendations for resolution.
• Adhere to service level agreements for timely response and follow up to issues, including appropriate use of the case management system, effective and thorough documentation and reporting, and all associated processes.
• Build, analyze, and maintain ER metrics and present data to People Team partners on a quarterly basis.
• Conduct in-depth root cause analysis of ER trends, presenting data-driven stories in business language to influence talent decisions and advise on the productivity impact of attrition.
• Provide advice and guidance to managers in assigned business units to address employee performance issues, including the administration of the PIP or Package process. 
• Partner with the Learning and Development Team to develop training workshops/classes/toolkits for leaders.
• Assist with the updating of Company policies and responding to inquiries and concerns.
• Lead and coordinate major global ER projects, requiring significant analysis and the development of innovative solutions that have a broad impact on the ER model and company policy.
• Partner cross-functionally with key stakeholders, including Legal Compliance, Payroll, Benefits, and other departments to resolve employee issues in a timely manner.

Who you are:

• You have served on a People/HR team for a minimum of 8 years, 6 of which have been in an Employee Relations capacity.
• You are motivated by cultivating company culture, building great businesses and helping people do their best work.
• You possess strong knowledge of pertinent employment laws, as well as People Team management principles, practices and procedures.
• You have outstanding judgment and the ability to balance the needs of the company, managers and employees.
• You have a successful history of developing strong relationships and operating effectively through virtual support and in a distributed environment.
• You approach challenges with a solution-focused mindset, viewing obstacles as opportunities for improvement and growth.
• You have experience designing and leading change strategies for complex initiatives, partnering with stakeholders to co-create solutions and e