(USA) Senior Manager, People Services Generalist

Position Summary...

What you'll do...

This role leads the small but mighty Escalations Team which is part of the broader services team of over 200 associates located in Bentonville, AR, India, and Charlotte, NC. The team supports Executives, HR Business Partners and associates with operational and transactional HR actions requiring a heightened level of customer experience via direct customer outreach, sense of urgency, critical thinking, quality research and investigation, and root cause analysis.  

About Team: People Tech and Services
The Enterprise People Technology team supports the successful deployment and adoption of new People technology across the enterprise. As a Fortune #1 company, our work impacts millions of associates globally. We strive to continuously improve people technology and products to help managers and associates so they can focus on what matters most - supporting our customers and members. People Technology is one of the major segments of Walmart Global Tech’s Enterprise Business Services, which is invested in building a compact, robust organization that includes service operations and technology solutions for Finance, People, and the Associate Digital Experience. People Serv

What you'll do:

• Lead a team of 7-10 associates in providing exceptional, timely and precise service to Executives, HR Business Partners and associates with operational and transactional HR actions.  

• Manage projects or multiple workstreams to implement short- and long-term solutions to continue to evolve the business and improve our processes.

• Identify necessary resources and build trusting relationships within various tech support teams to lead problem solving efforts and quickly implement change and resolve issues.

• Track and report team metrics, maintain productivity standards, develop associates and tell the story of our work.

What you'll bring:

• Hands-on experience with Workday. 

• Strong understanding of HR practices and ability to drive consistent execution. 

• Excellent communication and leadership skills. 

• Ability to build effective relationships with senior leaders and their direct reports to evolve the business.  

• Strong analytical and troubleshooting skills with experience in strategy, analytics, applying sound judgment, root cause analysis techniques, research and resolution.   

• Strong partnership with tech; understanding the tech landscape and language. 

• Knowledge of non-Workday processes (access issues, SAP, GAIN, ATPS and other downstream systems and processes). 

About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Flexible, hybrid work:
We use a hybrid way of working that is primarily in office coupled with virtual when not ons