Customer Journey Manager

<p><span><span><b><span><span>Connect with Eutelsat Group</span></span></b></span></span></p> <p><span><span><span><span>Be part of a new era in communications, transforming connectivity with Eutelsat Group – the world’s first GEO-LEO integrated global satellite operator.</span></span></span></span></p> <p><span><span><span><span>As a leader in satellite communications, we provide global connectivity solutions - connecting businesses, communities, and governments around the world. We can connect you at on land, at sea and in the air. We also deliver broadcast television channels and packages, transmitting vital news reports around the world. </span></span></span></span></p> <p><span><span><span><span>With Eutelsat Group You’ll Get To:</span></span></span></span></p> <ul> <li><span><span><span><span>Pioneer the future of Space Technology</span></span></span></span></li> <li><span><span><span><span>Bring connectivity to remote frontiers</span></span></span></span></li> <li><span><span><span><span>Collaborate with customer-centric experts</span></span></span></span></li> <li><span><span><span><span>Embrace cultural diversity in our global team</span></span></span></span></li> </ul> <p><span><span><span><span>In a dynamic industry where passion drives our teams to make a difference to become the most trusted partner for global satellite connectivity, you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat Group, we’re united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.</span></span></span></span></p> <p><span><span><b><span><span>Why Eutelsat Group?</span></span></b></span></span></p> <ul> <li><span><span><span><b><span>Commitment to Diversity &amp; Inclusion</span></b><span>: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace. We take pride in being led by a female CEO, with one-third of our executive team and 60% of our board represented by women.</span></span></span></span></li> <li><span><span><span><b><span>Ways of Working That Drive Us</span></b><span>: As "One Team," we work collaboratively towards shared goals, with customer-centricity, respect, and inclusivity as our guiding principles. </span></span></span></span></li> <li><span><span><span><b><span>Sustainability at Our Core: </span></b><span>At Eutelsat Group, sustainability is more than just a word; it’s woven into our strategy. We’re dedicated to balancing social, environmental, and economic growth — both on Earth and in space.</span></span></span></span></li> <li><span><span><span><b><span>Work-Life Balance: </span></b><span>We offer flexible schedules and hybrid/remote work options to help you balance your personal and professional life. At Eutelsat Group, we are committed to supporting your well-being and ensuring you have the flexibility you need to succeed both at work and at home.</span></span></span></span></li> </ul> <p><span><span><span><span>Ready to grow with us? Apply today and help us build a more inclusive, sustainable future in the world of satellite technology<b> </b></span></span></span></span></p> <p><span><span><b><span><span>Job Overview</span></span></b></span></span></p> <p><span><span><span><span>We are looking for an enthusiastic data-driven and customer-focused Customer Journey Manager to join our team and play a critical role in designing, implementing, and optimizing the customer journey across all touchpoints and channels</span></span><span><span>.</span></span> <span><span>This role is pivotal in enhancing the customer experience. This is a unique opportunity to make a significant impact within an organization that values growth, teamwork, and professional development.</span></span></span></span></p> <p> </p> <p><span><span><b><span><span>Who You Are:</span></span></b></span></span></p> <p><span><span><span><span>You are a strategic and innovative leader who has the ability to drive change and ensures seamless, impactful customer experiences across all journey stages. The ideal candidate combines customer-centric thinking with data-driven decision-making, excelling in collaboration, problem-solving, and communication.</span></span></span></span></p> <p><span><span><b><span><span>What You’ll Do:</span></span></b></span></span></p> <ol> <li><span><span><span><b><span>Customer Journey Mapping &amp; Continuous Improvement:</span></b></span></span></span> <ul> <li><span><span><span><span>Develop and maintain detailed customer journey maps for all key processes, with a focus on support services.</span></span></span></span></li> <li><span><span><span><span>Identify touchpoints and pain points along the journey to drive improvements and reduce friction.</span></span></span></span></li> <li><span><span><span><span>Analyse existing operational workflows and processes to identify opportunities for efficiency and improvement.</span></span></span></span></li> <li><