Associate Customer Success Manager

Please Note: This is a Utah-based hybrid position which will require some regular in-office days each week.

Essential Job Duties

In case you haven’t heard us mention it before... We really love our customers! And we are excited to offer an opportunity to join our dynamic team at BambooHR as an Associate Customer Success Manager! At BambooHR, we are dedicated to providing an exceptional software experience that helps our clients manage their most valuable resource: their people. As an Associate Customer Customer Success Manager, you will play a crucial role in ensuring our clients not only achieve their desired outcomes using our platform but also receive unparalleled support and service. Our mission is to set them free to do great work and sometimes they need a helping hand to get there. Cue - The Associate Customer Success Manager! We take a great deal of pride in delighting our customers in every opportunity, even when something isn’t going right. So as one of the vital heroes in the customer experience lifecycle, you will partner with businesses to work through obstacles, set and achieve goals, and find potential and value for them as they use BambooHR products. 

Now let’s talk about a day in the life of Customer Success. You will:

• Meet with clients to work through concerns and absolutely obsess over their success
• Consult and recommend ways to improve usage and increase value from BambooHR features, products, or integrations
• Do proactive outreach such as business reviews
• Respond urgently to high-risk customer scenarios or escalations, and focus on those with low adoption
• Research root-cause of unique or systemic opportunities to improve the overall experience
• Work cross-functionally with other teams to respond to urgent concerns and influence long-term solutions

What You Need to Get the Job Done

• 1-3 years of customer experience, customer service or equivalent experience
• SaaS experience preferred
• Type 50 WPM
• You’re an organizational wizard and can quickly adapt to changing priorities 
• You’re a calming voice to customers and can keep a cool head in heated situations
• You’re comfortable making decisions without a lot of direction, but also understand when to pull in other resources
• You can think critically and creatively through unique situations
• You maintain an empathetic and positive attitude and a strong desire to delight our customers

What Will Make Us REALLY Love You 

• You have experience with the BambooHR software
• You have a desire to be a lifelong learner and to instill a learning mindset in others. 
• Experience impacting increased MRR through Expansion, integrations, and headcount growth.
• Advanced data manipulation in Excel 

What You’ll Love About Us

• Great Company Culture. We’ve been recognized by multiple organizations like Inc, Salt Lake Tribune, Glassdoor, & Comparably for our great workplace culture.
• Make an Impact. We care about your individuality by giving you freedom to grow and create within the company, regardless of your position.
• Rest and Relaxation. 4 weeks paid time off, 11 paid holidays, and we pay you to go on vacation (ask us about this)!
• Health Benefits. Medical with HSA and FSA options, dental, and vision.
• Prepare for the Future. 401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance.
• Financial Peace University. We pay for a one year subscription and you walk away with financial savvy and a bonus.
• Give back. Get paid to give your time to the community: ask us about this!
• Educational Benefits. Whether you are a previous student, or currently enrolled in higher education, we can help cover some of those expenses.
• Amazing Office Amenities. We’ve got incredible benefits at our Draper headquarters including a full size gym, pickleball courts, a great office cafe, and free fountain drinks! Ask us more about our office!
• In-Person Onboarding! All new hires get to experience our in-person onboard