Clinical Informatics Team Lead

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Work Shift

Day

Work Day(s)

Monday-Friday

Shift Start Time

8:00 AM

Shift End Time

5:00 PM

Worker Sub-Type

Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Job Description

Supervises team of Information Systems & Technology professionals who provide implementation support, technology consultation, and operational support to the Children’s Healthcare of Atlanta user community. Advocates for user needs and coordinates support requests within or with Information Systems & Technology. Trains, coaches, and mentors team members. Serves as point of escalation for support and expert resource needs. Takes a lead role in working with management to research and propose application support strategies and goals. Proactively support efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta.

Experience

• 5 years of experience in a clinical setting
• 2 years of experience at Children’s Healthcare of Atlanta in an applications support capacity or similar healthcare industry experience
• Experience in generally known project management software and commercially available healthcare and business software packages

Preferred Qualifications

• Experience in pediatrics
• Bachelor’s or higher degree in nursing or allied health field

Education

• College graduate with clinical degree

Certification Summary

• State or national license in a clinical field - Registered Nurse (RN), Licensed Practical Nurse (LPN), Respiratory Care Practitioner (RCP), Medical Technologist (MT), or Speech and Language Pathologist (SLP)
• Certification as applicable to position

Knowledge, Skills, and Abilities

• Ability to lead projects from inception to completion without management supervision and provide leadership support to other team members
• Excellent oral and written communication skills
• Well-developed and proven organizational, problem-solving, analytical, and time management skills
• Demonstrated project management, customer service, and support skills
• Must be able to function in a dynamic environment subject to impromptu changes in schedules and priorities
• Must be able to work on multiple projects concurrently
• Must be able to apply creative methods to analyze and enhance workflow efficiencies
• Ability to develop and maintain good working relationships and interact positively and productively with teams across organizational lines, including administrative and executive staff
• Expert knowledge of business or clinical content of hospital systems deemed part of core health information systems

Job Responsibilities

• Leads in business partnering with service lines, departments, individuals, and coworkers.
• Collaborates proactively with department leaders to identify and prioritize their needs, define/commit to deliverables, and lead team to ensure deliverables are met.
• Maintains strong and productive relationships with department leaders and application vendors.
• Ensures team is building positive and effective relationships with internal and external customers.
• Acts as point of escalation for issue resolution.
• Advocates user perspective.
• Leads team in providing application technical support services, consultation, coordination of programming requests, and system upgrades.
• Ensures team members are focusing efforts on identified priorities.
• Maintains/develops technical expertise and growth.
• Provides on-call coverage as assigned and ensures team coverage.
• Participates in and leads cross team efforts and initiatives for process improvement and issue resolution.
• Provides project and resource management independently with broad scope of projects.
• Ensures projects and documentation follow Information Systems & Technology project management protocol and policies.
• Manages support turnover processes to ensure project team addresses ability to suppor