Sales Operations Manager

Want to be a bswifter? 

At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces. 

 We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you! 

ABOUT US
bswift is a leading provider of benefits administration technology and services, dedicated to simplifying the complex world of employee benefits. We partner with employers, brokers, and consultants to deliver innovative solutions that drive engagement, efficiency, and better outcomes for employees.

THE OPPORTUNITY
The Sales Operations Manager plays a pivotal role in accelerating pipeline growth and enabling the sales organization to focus on selling by driving process efficiency, strategic research, and data-driven insights. This position partners closely with Sales Leadership and Sellers to identify new opportunities, improve prospecting strategies, and ensure sales teams are fully equipped to convert leads into clients.

This role reports to the Director of Sales Operations and will work cross-functionally with Sales and Marketing to optimize pipeline development and go-to-market effectiveness.

WHAT YOU’LL DO
• Support sales leadership in building pipeline as quickly and effectively as possible through prospecting strategy and market intelligence.
• Conduct strategic research using tools such as Salesforce, LinkedIn Sales Navigator, BenefitFlow, Outreach, and internal data to identify target accounts and decision-makers, and ensure these tools are properly integrated and syncing accurately
• Analyze and connect data to uncover relationships and opportunities between employers, brokers, and bswift.
• Qualify inbound leads and ensure a smooth handoff to the sales team.
• Partner with marketing and sales to develop and execute outreach campaigns, sequences, pre-meeting briefings and lead follow-up from campaigns and events
• Develop company dossiers and research profiles for industry conferences and prospect meetings.
• Evaluate benefit guides and technology solutions to identify potential gaps, voluntary products, and tech credit opportunities.
• Support sales forecasting, reporting, and performance metrics tracking in Salesforce.
• Create efficiencies in the sales cycle by identifying process improvements and automation opportunities.
• Maintain accurate and detailed information within CRM (e.g., Salesforce).
• Collaborate with Sales Operations leadership to ensure consistent data hygiene, reporting accuracy, and documentation of key sales processes.
• Support ad hoc projects and strategic initiatives across the sales organization as needed.

WHAT WE’RE LOOKING FOR
• 5+ years of experience in Sales Operations, Business Development, or Benefits Administration, ideally in a SaaS or HR Tech organization.
• Strong understanding of the benefits administration industry and sales cycles for enterprise clients.
• Experience leveraging Salesforce, Outreach, and LinkedIn Sales Navigator.
• Strong analytical, organizational, and project management skills.
• Ability to synthesize information and present clear, actionable insights to sales leaders.
• Excellent written and verbal communication skills with attention to detail.
• Comfortable managing multiple priorities in a fast-paced, dynamic environment.
• Collaborative and proactive work style with a focus on driving measurable results.

 

Why Join bswift?

At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions.

Benefits of Working at bswift:

• Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
• Competitiv