Product Support Manager - AES (Advanced Electrical Services)

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About EPD
Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

The Product Support Manager leads a sales team in driving accelerated profitable growth for the Advanced Electrical Services (AES) business. This role is responsible for developing a keen understanding of the assigned account(s) business needs and drivers, decision making process, and buying behavior.  

They will lead the development and delivery of specifically tailored value propositions, accurate recommended solution proposals, and complete customer life cycle services.  Solutions will encompass Caterpillar Switchgears entire electrical portfolio consisting of Products, Systems, Solutions, and Services. 

Role will apply experience and knowledge to develop account plans and methodologies to improve dealer marketing and sales capabilities and overall customer experience. Incumbent is accountable for contribution to the identification, analysis and resolution of marketing and sales distribution needs and problems in assigned discipline/district. Position performs complex analysis work, identifies and resolves problems that are less tactical and more strategic in nature. Challenges include developing and meeting expectations in delivering results, considering and recommending alternative courses of action and making timely decisions. 

 

Will to the AES Product Line Manager. Reporting directly to this position are regional AES Sales Representatives. 

 

 

Responsibilities Include:  

•Establishing and reviewing proposals for Caterpillar AES products. The process includes analysis of sales history, volume forecast, competition, product quality, product availability, value premiums, costs and related factors.  

•Developing advanced strategic recommendations incorporating entire value chain and external forces used in the tactical analysis and additional areas such as: forecasted economic activity, product configurations, exchange rate changes, market/industry changes and other factors influencing sales and profit goals.  

•Leading, coordinating and defining a single, action-oriented account plan including input from all members of the sales, service, and support teams assigned and associated with the accounts and as mutually agreed, where appropriate, by the assigned account(s). 

•Overseeign the execution of the account plan, providing required status and results reporting on a monthly, quarterly, and annual basis.