Customer Solutions Coordinator

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

The Customer Solutions Coordinator will manage the organizational and administrative responsibilities of the Customer Solutions Department. They are responsible for ensuring the continuous flow of work through the department.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Other duties may be assigned.

• Responsible for organizational requirements of the Department including order processing, work orders, scheduling, parts orders, Material accuracy, 5S Program, and purchasing duties.
• Responsible for understanding the Department and how work funnels through to be received by the customer in support of their needs.
• Coordinate all verified Continuous Improvement Projects/Initiatives throughout the Department.
• Administrative duties as needed, including but not limited to:  typing, making travel arrangements and itineraries, keeping the attendance database, filing and other interdepartmental support.
• Assist in handling front end calls for the department (directing incoming and internal calls and pages) at a rapid rate with a professional demeanor.
• Special projects to be assigned as necessary.

QUALIFICATIONS      To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills and or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong custom-service focus.
• Developed organizational skills.
• Pleasant and professional telephone manner and style of greeting.
• Demonstrates ability to be a team player by actively participating in assigned teams as well as intercompany, cross-functional and/or special committees.
• Demonstrates communications skills necessary to effectively interact with coworkers and outside contacts. 
• Working knowledge of PC operating systems and application software including MS Office.

EDUCATION and/or EXPERIENCE

• A high school diploma or equivalent is required for this position.
• 2 years of experience within a manufacturing environment is preferred.
• Exposure to a Parts and/or Remanufacturing Department is a plus.

The expected hourly rate for this position is $23.00 - $26.00. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable laws.

PHYSICAL DEMANDS        The physical demands described here are represented of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.                                                                                                                                      

• While performing duties of the job, employee is required to sit; stand; walk; use hands to handle objects, tools, or controls; reach with hands and arms; talk and hear.
• Employee will occasionally lift and/or move up to 40 pounds. 
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

WORK ENVIRONMENT   The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office environment with occasional shop floor working environment.  Noise level is minimal. Required to wear safety glasses and utilize other safety equipment as required while present on the shop floor. Some client visits may be required.

Watt