Service Center Specialist

Job Posting End Date: May 30, 2025 at 11:59pm CST

Hiring range: $50,897.60 to $59,800.00 ($24.47 to $28.75 per hour). The starting rate will depend on experience, education, and qualifications. Advancement opportunities exist for individuals motivated to move up within Anoka County.

Come join our team at Anoka County where you can serve your community while enjoying the benefits of work-life balance! This includes 24 days of paid flexible time off and up to 12.5 holidays your first year for full-time employees.

In order to be considered for this position, information to support your answers must be included in your application. A resume attachment is optional and cannot be used in place of this application. Applications must be received by the closing deadline of 11:59pm on May 30th, 2025, in order to be considered.

Position Description

The Anoka County License and Passport Services' mission is to provide a level of service that exceeds our customers’ expectations. The department has an immediate opening for a Service Center Specialist who will perform various duties. Some of the critical responsibilities of this position include providing excellent service by assisting customers in obtaining passports, licenses, permits, and titles issued by the State of Minnesota.

This is a full-time or part-time, non-exempt, on-site position. Interviews will take place the week of June 2nd, 2025 for those selected to move forward in the hiring process. 

Pay & Benefits

• Salary: $24.47 to $28.75 per hour, annual salary calculated based on hours worked.

• 2025 Anoka County Salary Schedule Grade 28: $24.47 to $33.03 per hour. 

• 24 days of paid flexible time off and up to 12.5 paid holidays, pro-rated based on hours worked. 

• Please follow the link to view benefits for both full-time and part-time employees: www.anokacountymn.gov/417/Benefits.

• Medical and dental clinic exclusive to full-time employees, located at the Anoka County Government Center.

• Pension plan and other retirement investment options.

• Advancement/professional development opportunities.

Work Location

• These non-exempt positions are located in Blaine, Columbia Heights, Coon Rapids, Ham Lake, and Ramsey.

• Service Center Specialists may be assigned to work at any of the centers throughout their career.

• Work hours range from Monday, Wednesday, Thursday, and Friday from 8 a.m. to 5:00 p.m. and Tuesday from 9:30 a.m. to 6:30 p.m.

Job Duties and Responsibilities
These examples are not all-inclusive and are intended to be illustrative of the primary responsibilities of an Anoka County Service Center Specialist.

• Provide a high level of customer service by effectively communicating in a courteous and professional manner with the general public, car dealers, federal, state, and county entities, and other business partners in person and on the telephone.

• Process transactions on behalf of the county, state, and federal government agencies according to applicable laws and statutes.

• Verify information with the Minnesota Department of Public Safety & Department of Natural Resources through various means of communication including the State’s data system, email, and telephone.

• Perform vision checks and capture digital images for driver’s license and state ID cards.

• Collect and verify the authenticity of documents to determine eligibility required for the application/issuance of titles, registration, driver’s licenses, passports, and/or birth, death, or marriage certification.

• Maintain confidentiality of information received or accessed during a transaction.

• Provide leadership, coaching, and/or mentoring to a subordinate group as assigned.

Qualifications and Requirements:

Minimum Knowledge, Skills, and Abilities Needed

• Requires a high school diploma and at least 2 years of experience in a high-volume, face-to-face customer service environment.

• In lieu of the required education, an equivalent combination of education and experience may be substituted on a year-for-year basis.

• Successfully pass a driver’s license background check.

• Must have valid driver’s license and insured vehicle available for business use. Must obtain and maintain certification and access privileges to Department of Public Safety and other state agency systems.

• Must pass a Bureau of Criminal Apprehe