Managing Director and Chief Operating Officer, Pharmacy+ and Care Delivery Technology (Hybrid)

Managing Director and Chief Operating Officer, Pharmacy+ and Care Delivery Technology

Summary:

The Chief Operating Officer (COO) will support and report directly to the Senior Vice President and Chief Information Officer of Pharmacy+ and Care Delivery. The COO will serve as an integral member of the Pharmacy+ and Care Delivery Leadership Team. The COO will manage all responsibilities associated with the business strategy (Pharmacy+ and Care Delivery specific strategy/objectives and connectivity to Technology-wide and Enterprise-wide strategy), technology operations management and critical internal partner liaison, especially with the other COO across Cigna Technology. This highly visible leadership role will help transform and scale the organization's operating and management practices, serve as primary representative in critical committees and strategic governances, driving key decisions on behalf of Pharmacy+ and Care Delivery. Having the ability to develop strong relationships with business leaders across the enterprise is a critical component to the success of the individual chosen to lead this function.

Responsibilities:

Strategy Development & Execution

• Develop and drive Pharmacy+ and Care Delivery roadmap. Leads the overall direction and strategy of the Pharmacy+ and Care Delivery function in collaboration with the CIO and Technology Leadership Team, and in close collaboration with Enterprise Architecture, in order to mature the posture of the Pharmacy+ and Care Delivery organization.
• Partners with CIO and lead team on strategy development and executes and enables the strategy set by CIO and lead team.
• Delivers top level direction and leadership in Strategy interpretation and execution within Pharmacy+ and Care Delivery, including goals and priorities cascading.
• Partners closely with other Care Technology teams and their COOs to ensure alignment on strategy and execution of shared priorities, inclusive of Infrastructure, Digital, Data, Security Information and Enterprise Technology Operations.
• Develops standards, processes, and reporting for resource managing, capacity management, risk management, investment, and financial/KPI scorecards across portfolios.
• Improves organizational dynamics, driving better business practices and strategic management. Leverages a broad network and strategic mindset to connect stakeholders and processes across the organization, ensuring the team meets/exceeds goals and priorities.
• Collaborates with Communications team to support internal communications for Pharmacy+ and Care Delivery organization. Support speaking engagement and presentations prepared for and made by CIO. Ensure accurate Lookbooks exist to support socialization of team and areas of responsibility for Pharmacy+ and Care Delivery team.
• Meets with the CIO regularly to plan the week(s) ahead. provides Information and deliverables to help Pharmacy+ and Care Delivery Leadership team optimize productivity and effectiveness and aligns on how to move projects and initiatives ahead Attends and actively participates in key meetings and acts as a proxy for the CIO, where appropriate.
• Creates processes to streamline operations, where applicable.
• Provides oversight of special projects that may fall outside of standard day-to-day objectives and/or have no natural "home" in the organization.
• Manages team backlog and collects applicable metrics, ensuring the proper information is shared with the CIO at all times.
• Maintains focus on return on investment and proactively provides comprehensive financial information at the project, program and portfolio levels Monitors and tracks overall portfolio project forecast vs project spend, performs variance analysis and identifies trends requiring process improvement.
• Partner with CIO to plan leadership retreats and establish desired objectives.
• Provide general oversight and management of the Office of the CIO.

Business Operations

• Provide oversight of financial health and planning, including baseline and portfolio spend. Accountable for financial health of the portfolio.
• Lead team of financial professionals to provide monthly reporting, baseline governance, SOW inventory, including inventory of labor/software SOWs, vendor management, and expense management.
• Lead all financial management and analytics, including automation and prescriptive forecasting where possible.
• Lead tech-focused QOR for each Pharmacy+ and Care Delivery LOB.
• Monitor Goals progress and develop reporting for each LOB to CIO.
• Oversee metrics & reporting for each LOB; drive auto